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17Backs

Cashback Sites Fight Back by Matthew Wood

Posted in Affiliate Marketing on 08/02/2008 at 2:36pm

Earlier this week I raised concerns about the dominance of cashback darling Quidco within the channel and the potential hazard this gives to both Affiliate Networks and Affiliates through an apparent monopoly.

Firstly I do not want to put a downer on the fantastic achievement of Quidco but to merely attempt to reflect on how their success can affect others members here.

It is rather timely that two of Quidco’s major competitors are Fighting Back!

Earlier this week R Points launched their new 100% cashback site – Cashback Kings, and today we see the launch of another 100% cashback site We Promise To - launched by Submission Technology the owners of one of the first cashback sites here in the UK Greasy Palm.

The one thing that’s fair to say is common with all of these new breed of cashback sites is its reliance on the £5 annual fee that it charges members.

You could presume that sites like Quidco also keep bonuses given by merchants as an extra source of income. On the other hand wepromiseto.co.uk places extra commissions within their ‘Honey Pot’ a novel idea that promises to give back these bonuses to the members that deserve them.

Some alarm bells are ringing in my head as I write this. These websites now operate on very slim margins and with each evolution the consumer gets more of the revenue.

This battle between the sites in turn evolves the cashback sector in a way that is unique to the UK, and where the only real winner becomes the network. The home of cashback - the USA still mainly operates on keeping 20% to 50% of the commissions within the affiliates pocket.

To further backup my thoughts in addition to wepromiseto.co.uk's Honey Pot, Cashback Kings are introducing a Highest Cashback Guarantee to the mix, thats also new to 100% cashback.

The guarantee offers to match any advertised cashback rate from any competing, established cashback site – including Quidco.

I wonder how Quidco will react to the above?

Moving on to how this will affect us. A fair beauty of affiliate marketing is that as you provide more sales to a merchant you can often be incentivised by higher commissions.

The two above companies already provide substantial volumes to their merchants in most instances they would be able to match the rates advertised by Quidco. I doubt however that new entrants would be able to achieve this, so to be competitive you would need to match the rates out of your own pocket.

With the above scenario this would mean you would need investment backing or a sizeable pocket of gold.

One could only presume that the sites mentioned in this article are building up for a potential buyer. A site that has over 1 million active online shoppers in its database has healthy bargaining power and is a very attractive proposition.

A final thought is that networks operate on an over-ride of between 20% and 30%, that’s their fair cut, but I wonder if we’ll see offers of kickbacks for moving merchants from one network to the other? or more bullish affiliates demanding such rebates - cashback for cashback so to speak! - this could increase the affiliate margin.

By placing merchants on more than one network you keep some power rightfully so with the affiliate. Which let’s face it always have and always will be the fuel for the whole industry.

On a plus side for networks unlike the diminishing activity of Brand Bidding Groups where a number of relationships were moved direct, Cashback is an area that is reliant on the technology and services of an Affiliate Network. Managing over 1,000 relationships directly would be logistically challenging!

I wish all three sites the very best of luck for the future, its foing to be an interesting fight!

Finally I wonder if any will fall before the changes in Capital Gains Tax comes into plat on the 5th April!

 

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10 Comments

  • Comment added by chs on 08/02/2008 15:01:40
    User avatar
    Cashback for cashback is an interesting point. Perhaps there is room for a cashback only network (or network offshoot) providing the tracking and reporting for a smaller override and specialising in cashback affiliates requirements.
  • Comment added by loquax on 08/02/2008 15:33:21
    User avatar
    So how long before we get the 110percenters cashback site as predicted in my blog.. http://www.onelittleduck.co.uk/2007/12/affiliate-marketing-2008-the-year-ahead.html

    And as for anyone suggesting that 100% cashback sites won't impact content affiliates... the fact that the bandwagon has brought in a couple of heavyweights to the contest is only going to make life a lot lot tougher.

    Jason
  • Comment added by Dave Appleton on 08/02/2008 18:09:51
    One scary option could be for affiliate networks who are also happy to act as publishers to create cashback sites that give back 100% cashback plus no annual fee. The category killer. The revenue model is based purely on the network override.

    Who would do this? well Affiliate Future are about to merge with TMN group who run mutualpoints. Mutualpoints is a prime example of a rewards site whose business model (paying out only a proportion of affiliate commissions as cashback/rewards) has been materially undermined by the arrival of Quidco etc on the scene.

    Obviously for IBG/TMN to embark on this strategy they would have to understand the impact on their existing affiliates. AF currently enjoys the override it gets from the multitude of cashback sites out there and it could be suicide to compete directly with its affiliates, who could easily swap links to other networks at the drop of a hat. It would depend on the commercial judgement of whether the payoff from creating a potentially dominant cashback site would outweigh the damage to the core afilliate network business.

    N.B Having been an investor in the company for four years I don't for one minute think they would put all the hard work that has gone into building AF's reputation as a respected and responsive network at risk, but it is an interesting thought nontheless.
  • Comment added by lauriebred on 08/02/2008 21:22:28
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    Cashback is OK as a business model as long as tracking can be trusted 100%. At the moment it can't and I doubt if that situation will change. Personally I haven't got the time to argue with clients who claim that they've bought through my site when the third party tracker says they haven't and I predict a messy end for all of them. We'll miss them.
  • Comment added by Moose on 08/02/2008 22:03:10
    User avatar
    Interesting article which raises more questions than answers,

    Q1. Will cashback sites (publishers) become networks?
    Q2. Are cashback sites dealing directly with more merchants?
    Q3. What proportion of shoppers overall would be happy to part with £5 before they recieve anything back? Thus with an increase in the number of cashback sites will more individuals be comfortable to part with muliple £5's
    Q4. Are there 100% cashback sites with no membership fee required?
    Q5. Is the rate of growth of new memberships skiing ramping exponentially or is maximum market penetration within sight? So will they in effect all get a smaller slice of pie?
    Q6. Thus as a proportion of shoppers, how many have joined cashback sites?
    Q7. If cashback sites can squeeze the cheese on networks from part of their over-ride, why cant content affiliates? What if a group of affiliates turned around and said okay for all of us to use you we want a piece of that action. Could networks be playing a dangerous game by offering this subsidy to cashback sites?
    Q8. Is 100% Cashback false advertising? If they (the cashback site) offer say 2% lowest tier but maybe on a higher negotiated tier or end up on a higher tier due to volume. There maybe something in this?

    You could me a stilton, At the moment networks & cashback sites maybe be cheezin with the phat cheddar they're getting, but there is only so much cheese you can squeeze. But how long will they continue to be the big cheeses?
  • Comment added by Ben McCarthy on 09/02/2008 11:22:01
    There is actually a new site which offers works in a similar way to people like quidco and we promiseyou.

    Its called ei42 and has only been up and running for about 10 days but already has 3000 members. It is however FREE to join and no annual / monthly subscription.

    You can see my shop for example by clicking on : www.ei42.com/leicestershop

    I am by no means an expert in this area, I do however believe that ei42 will become a massive community over the coming year.
  • Comment added by dougs on 09/02/2008 17:03:13
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    Affiliate networks becoming cashback sites, or cashback sites becoming networks....the latter is probably more probable.

    So then we have networks giving back 110% of revenue...no I'll do 120%....scary part is that the customers they are all chasing are the ones who will hassle you for a losted 20p and will move cashback sites without any loyalty.

    So cashback sites that make no money from the customer, with loyalty programs to keep them sticking. Ultimately the cashback sites will be giving everything they own away, the biggest cashback sites having the best buying power and hence being able to offer the best cashbacks...hence they have to bocome aff networks to get the extra revenue they need to compete.

    I just keep seeing this as a spiral and each tiem one comes up with away to give more away they will be copied....eventually there can only be one or two left in the market....with the exact same offering....tons of users, but living on a shoestring margin.

    Someone needs to rethink the model here...or sell up and get out

    Doug
    • Comment added by lauriebred on 12/02/2008 15:09:43
      User avatar
      I remember about 35 years ago - yes, I am old enough - and there was a boom in second mortgage companies because of the huge commissions (13% of the loan was not unusual). So, some of the companies started offering part of their commission to attract borrowers. Others jumped on the bandwagon and offered more. The end result?

      Yep, they all went out of business. Some because their 'clients' defrauded them, some because they failed to sell enough to earn the override commissions they needed, some because the lenders failed to pay them period when the secondary banking crisis bit, some because their margins were just too small and some couldn't handle all the extra work that they hadn't bargained for as they juggled their finances. Meanwhile the companies that refused to get involved in this fiasco sailed serenely on.

      History does repeat itself, over and over again.
  • Comment added by leveldisc on 15/02/2008 09:34:21
    User avatar
    I've looked at this area, but like the lauriebred says, I don't want to get embroiled in tracking arguments. I also notice more and more merchants rejecting cashback sites. I think they will eat themselves !
  • Comment added by toots77 on 04/06/2008 18:23:23
    User avatar
    As a merchant our Company opted to include cashback sites into our affiliate program. This was the biggest mistake we made, and will never use them again.

    We were running a 'cost per registration' program. The registration page was made so simple for members in that we only required a small amount of information such as username, password, email address and town. This led to thousands of false registrations from members of the cashback sites. Some registrations were using the same password over and over again, and registering 10 - 20 times per day on a daily basis. Others were using the most ridiculous usernames and passwords you've ever seen and formed a pattern making it obvious it was one person doing all the signing up. All of these were using webmail email addresses that were discarded as soon as the registration page had been completed.

    We were stuck with this program for a specific period of time and, even though we could prove to the affiliate network that these registrations were fraudalent we were not able to disclude the cashback sites from our program.

    Our database is now full of false registrations and has, and still is, costing us time and money in cleaning it up.

    Had we been aware of the fraudalent activities that cashback sites could present us with we would not have included them in the program.

    So, if any merchants are reading this post, beware when using cashback sites on a similar program to the one we used. Do NOT make the same mistake.

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