Julie H's Blog

I have just spent the best part of an hour calling PC World as we have 2 laptops refusing to work. I speak to my account manager, all very nice, he gives me a reference no and a telephone and off I toddle. First call gets re-directed to PC World in Northolt (?), second goes to God knows where, third goes to the Tech Guys (hey I’m talking to the right people), he knows absolutely nothing about any previous history regarding the laptops as there are no notes on the system. After about 25 - 30 minutes we realise I’ve been put through to the wrong department yet again, he is full of apologies and very nice (thank you Shane), he then gived me another number which I call, boy, do I wish I hadn’t.