Today I was contacted by an agency, a Google Adwords Professional, about an advert showing up when a merchants name is typed in to MSN. Sure, Google and MSN are different, but the theory is still the same, so the Adwords Professional Sticker should still mean they have an idea of how differnet matching works.
Anyway, my advert shows up not only for the merchant (Ann Summer), but also for the last part of the name which happens to be a season which us Brits don’t usually see a great deal of. The agency firstly accused me of direct brand bidding and threatened ‘to reverse any outstanding commissions to you’. I kindly explained to them, that yes although sometimes I do directly brand bid, which is always a mistake or oversight on my part, usually corrected within 5 minu...
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Easy solution. Find a generic term they are bidding on then append your brand name ie "Lingerie + Your Brand Name" .. try various options until their ad appears, then tell them to stop bidding on your brand or variations or to put negative keywords of you brand into ALL their paid search campaigns & whilst they are at it do the same from every affiliates brand terms etc .. even some network reps don't get it, in fact very few do .... then face the other way, drop your draws and illustrate to them where the sun doesn't shine.