arenaflowers's Blog

We are constantly surprised by the number of people who attempt to make fraudulent orders on our site. Fortunately for us, we have a series of sophisticated security checks which bring most of these to light before we send them out – it is a constant battle and one that we are determined to win, not only for ourselves but also to try to minimise the distress to people who have had their cards used for these transactions.
There are two types of fraudsters that we seem to encounter – the people who place huge orders for cases of vodka or gin and no flowers – after all we are a flower company! - and those more professional fraudsters who operate on a much larger scale and who place orders for women they have met on the internet dating sites.
We in Customer Service have the j...