1. Lack of creative updates (Mecca are still showing Phil Mitchell on their buttons) - shows the program is either not being looked after, or bothered with.
2. Lack of program development - added incentives to push programs, tiered rewards, that kinda thing. It's great you're getting new merchants, but don't let it be at the expense of looking after and improving the existing programs.
3. Inconsistency in conversion is something I've raised a couple of times with you, and I still cannot figure why a program converts at x% for a period of time and then completely stops with no obvious changes in traffic and targetting from the affiliate side.
Pity Newcastle didn't beat Southampton too
Jason