I usually send an email to the merchant about rejections, especially if it is their "first time" at rejecting a commission. So far, all merchants have sent me back a polite reply explaining what has happened - some of them sometimes go into a lot of detail about what has happened.
I'm happy with this - if I didn't get any sort of reply back - then I would be concerned.
Regards,
Darren.
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DarrenW
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