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I think part of the problem is their main tech team seem to be in the US, meaning that they are starting work when the UK team are winding down for the day.
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Their UK department actually show up for work some times?!?! They are normally winding down at 9am Monday morning and non-existent by Wednesday ... I've had the same feed problem for three months, I email them every Monday and every couple of weeks I get a response saying "we're looking into it".