As part of our new site that is launching next week the customer will be able to opt in OR out of any holiday extras online - instead of calling the call centre. i.e. the customer will be able to take off the in-flight meal online.
This is one of many changes to our site that will keep the customer online and increase the site conversion.
It is our goal to ensure that we drive all of our business online.
Thank you for your fedback!
Danny
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Danny Barrasso
Online Partnerships Manager
thomascook.com
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