Coral Tracking Compensation
Hi all,
Coral has issued this statement to our Coral affiliates regarding the tracking issue experienced between 29th March 2005 and 14th April 2005:
*******
We would like to apologise to our valued affiliates regarding a recent tracking issue that we experienced on our TradeDoubler program. We acknowledge that for the period 29/03/05 to 14/04/05 that TradeDoubler were unable to process all affiliate leads from the Coral program. The reason for this problem occurred because we have recently launched an improved opening account process that required the re-positioning of the TradeDoubler tracking pixel. Unfortunately, the tracking pixel was placed on a refresh page that was displayed too briefly, which led to the TradeDoubler server not being able to process all leads. This situation was rectified as soon as we realised that there was a problem. We have subsequently reconciled all of the unattributable leads back to individual affiliates by matching up IP addresses from lead and click data. Payments for all of the correctly reconciled leads will be credited to TradeDoubler’s April statements. Once again I would like to apologise for the occurrence of this issue and hope that all our affiliates will continue to enjoy the benefits of the Coral program.
Clive Cottrell,
Online Marketing Manager, Coral
*******
I will award the untracked leads which we have now reconciled from Corals-TradeDoubler-click-data and TradeDoublers-transaction-table-click-data to your affiliate accounts tomorrow, meaning you will receive payment for this commission in June as you would have if the tracking had been working 100% correctly during April.
Kind regards,
Nick
|