1and1 are abysmal. I tried to take one of my domains out of redemption with them, a process which took weeks when it should have taken a matter of hours. They don't respond to emails or don't do so in a timely manner and as for trying to explain the redemption process on the phone.. Everyone of their phone muppets seemed to have a problem with the English language and even when I spelt out the domain name they did not have basic understanding of the alphabet. There record keeping is poor as is their attention to detail. Even when we threatened to put the lawyers on them they still managed to goof up.
If your web sites don't need much maintenance and you are technically savvy then you may be ok, otherwise be prepared for severe annoyance each time an issue crops up. Only my opinion but these were the worst hosts I have ever encountered by a long shot.
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