[Qui Gon Jinn]

Following on...today has arrived....

Because we had proof from Google yesterday we were informed on the phone yesterday from the network we wouldn't be suspended from the program.

The network called this morning when I wasn't around.

Then when I started work this afternoon, we found out our links were not working.

Upon a phone call, they claimed had had told my partner Julie this morning...untrue...when I told her she informed me they hadn't. She called them back & Mr Z denied he had said that to me.

We didn't even receive an email saying we were suspended.

I requested an email from the network accepting that we were not bidding on the competitor brand, Mr Z felt no need & would pass it on to whoever.

Upon conversation Mr Z had with Google, we had to place negative singular word terms into our account...now just imagine having to do that for every scenario we don't know about because of a Google flaw & an unreasonable network. If we do that the terms now appear in our account albeit negative, when reiterating no terms for that merchant Y previously existed..

What is a little odd is that ads appear for the mispelling for this merchant Y too.

I said I would do that only when the network could have the courtesy to send an email accepting that we were right. Mr Z felt they didn't need to that or even inform us our links would not be working because we were suspended. Mr Z felt the phone call was sufficient...when any last conversation about suspension was yesterday saying that we were informed wouldn't be suspended....now you may say only a letter...this is not the first time the network has messed up on this merchants program....it's been a few times...so there is a history and each time the network has been unreasonable with regard to this program, we have had to endure a lot of unnecessary aggravation from the network on this particular program, something we will take up with the new affiliate manager of the program. Previously we had direct communication with the merchant as the network failed to manage our realtionship with the merchant correctly.

So for the moment

I said to protect our backside we need this in writing.

The solution would be to place in negative keywords, but the network is failing to acknowledge we were not in the wrong in the first place.

Mr Z & the network said they were aware of this thread, and didn't seem too happy, though we haven't mentioned the network yet, which we will do a in due course. They might even come forth first knowing this will be the case and in my opinion highlights the aspects of the network we dislike and that is uncompromising.

Then we shall bring up the whole history, telephone logs & email correspondence. Something which the new affiliate manager at the merchant needs to be aware of. This program is also on another network, so they will be briefed too.