[Shane]

Unless someone somewhere eats a belly full of humble pie this is just going to roll on and on.

the standard complaints handling procedure for anyone that values their business is along the lines of :

Step one - listen without interrupting (but not for weeks)
Step two - don’t get defensive
Step three - respond with words such as sorry, glad, sure
Step four - express empathy (in fact anything except apathy is welcome)
Step five - ask questions to ensure you understand the problem (i.e communicate)
Step six - find out what the complainant wants
Step seven - explain what you can do
Step eight - discuss the alternatives and agree on the action
Step nine - take action immediately
Step ten - follow up to ensure customer satisfaction

yet the situation has been handled in a less pragmatic manner, from an affiliate point of view it's seemingly more like :

Step one -Ignore
Step two -Deflect
Step three -Accuse
Step four -Shun

This has been handled like a night club fight.. the bouncers don't care who did what to whom and how to solve it, they just shove it outside and hope it doesn't come back.

may I suggest a rethink, on the current path before turning back is impossible,