[cottageguy]

Originally Posted by morleymouse Cheers Keith, If you've got any idea what other moves we can take let me know, on a bit of a house keeping mission at the moment so ideas welcome

Hi

Well done for going down this route (and for listening to your sales staff deal with customers - almost unheard of in travel industry management ).

One major leakage point I identified in the past was staff emailing people, and the contact data in the email meant they came back on a different number and were not tracked.

FWIW

Jon