Downtime has affected tracking

[1st Stop]

Hi all

just want to find out what your figures are saying mine are saying since the downtime i earned only £57 from 2 days ago and i earned nothing yesturday however before i earned £800+ in the day

Anyone else see this?

[steveallinson]

Same here. Revenue down about 90% on Tuesday and 100% down yesterday. Not a single thing has tracked!

Is there still a delay in stats reporting?

[1st Stop]

Hi Steve

According to the site 4 hours, im glad im not the only one who is seing stats down. Ive done a small email campaign today just to see if things are better.

Ive sent an email to Nic just to ask whats going on and as yet had no reply.

On the other side of the fence at least this is the first time in a long time any probs have been with ad.com so im sure the guys will figure it out

regards

Andy

[1st Stop]

just spoke to Nic

she said all is tracking well and they are just re-entering the stats but it may take up to a day to do so.

So fingures crossed

[adselect]

Hi Guys just to confirm reports is cuurently in the process of updating data from the past 24 hours. Your complete stats should be available by late this afternoon.

If you have any queries please contact your account manager.

Thanks,
Dan

[steveallinson]

Since last weeks downtime my reports from within the Ad.com interface do not seem to be accurate. The overall figure is correct, but when I run a report for more details it barely shows any of the sales.

Is anyone else experiencing this?

[adselect]

Hi Steve

Systems should be up and running again now, I'll have your account checked this afternoon. If anyone is still experiencing problems please drop me a mail.
dbrewer@uk.advertising.com


Thanks

Dan