Hi eeb11 - easiest route is to log a ticket at AffiliateFuture Support Desk and your query will be directed to the appropriate AM. Alternatively pick up the phone and call - 020 7936 6576 and ask to speak to the merchant account management team - they will then direct you to the appropriate member of staff who is responsible for that particular merchant.
We will shortly be publishing a list of all merchants and their named account manager with email address and contact numbers - however if it is a generic query best route is through support as if someone is out of office on holiday etc your query will be picked up by someone else in the team.
Thanks,
Gavin Male
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