Online Christmas Shopping

[Supercod]

Originally posted by Tony03
Amazon...well what can i say...amazon works...5 stars

Mmmmm it almost works, and customer service is shocking!

I ordered some items on the 11th and then some more on the 12th ... the ones from the 12th turned up end of last week. The ones from the 11th I got notice that 2 of the 3 items shipped on Friday (I still have no idea if they will turn up as they are not here yet) and the 3rd item that happens to be one of Disney's biggest DVD hits and every shop has it but Amazon for some reason can't get it.

Also add to that a 4th item that said was in stock when I ordered and was in stock for a few days later suddenly became out of stock. Automatic help line says they put 1 a side for me, but person in customer support said they didn't so removed it from my order on the 15th to see if that would speed things up.. it didn't!

Anyway not happy, with the excuess given. They said it's Christmas and it's really busy, I was like you know about Christmas all year to get staff in and you still never managed to hire the right amount of people.

So nil points for Amazon for me.

By the way GamePlay I ordered on Wednesday and it turned up on Friday.. now that is service, when they say something is in stock, they actually have the stock and are not talking about ordering it from a supplier.

[getvisible]

ASOS ... fantastic process...selecting from the site...checkout...confirmation emails...delivery...5 stars

Yep loved the site. One thing I'd recommend (forgot to mail Jess) is that after you've added an item to your basked it takes you back to the search results or the page before you got to the product view (is that history-3?)

Splash DVD always deliver in about a month for me!

Natural Instinct - FIRST CLASS Service and delivery!

Amazon - no probs

[adigaskell]

I've also had one or two problems with Amazon this Christmas. Made an order on the 9th, still isn't here, customer service isn't the best.

Littlewoods, I ordered a product in the afternoon and it was there the next morning!!

[jess1]

CDWOW took three days to deliver 5*****

Amazon, cancelled my order as they F***** up ,customer services (when I found the button) Moderate.

HotelChocolate took four days to deliver, great service 5*****

ASOS.com Fantastic services, cos I was picking and packing,lol

WHSmith ordered on the 4th, still waiting, customer services ****e! NO STARS!

ToysDirect, had to cancel order as two of the products displayed on the website became out of stock. Wasn't too impressive 2 stars**

GetVis: Will pass your comment over to our techs, I dont remeber it doing that b4 :0)

[drivetowin]

This year

ASOS - excellent 5*****

WHSmith - went for option to have items delivered to store- first one has arrived and I collected - though the staff at my local store weren't sure where they had put it or what to do with it but they found it eventually. Second item should be at my local store tomorrow I hope - the WHSmith order tracking screen shows it as delivered.

Gadgets.co.uk - took a while to authorise credit card but once they did so item arrived next day.

[NaturalInstinct]

Originally posted by getvisible


Natural Instinct - FIRST CLASS Service and delivery!

I'm glad somebody appreciates it, i've only had 3 days off in the last 3 months

Littlewoods Index - shocking website, no info on christmas delivery times, I know people who have no experience with the internet at all that are running ecommerce sites better than this

Argos - Couldn't be better, you can actually check stock availability in your local store , technically you can't fault it. However they were out of stock of all the items i wanted at every branch so not much good really

Dancematshop.com - placed an order yesterday and they reckon it will get to me before christmas , not a great site but they can sell you the products they advertise in time for christmas which is one up on argos

I have to say that i'm really disappointed in my online christmas shopping experience this year, One thing I have learned is that the independents are much better than the big high street names, they put far more effort into getting things right! The big boys need to take note as they're giving internet shopping a bad name.

[SillyJokes]

Gameplay - excellent - very fast delivery

AMazon - let me down badly last year I so bought during November this year and it was ok - website faultless if a bit confusing when you want to change details.

MailOrderExpress - huge range but several toys out of stock when it came to shipping which is frustrating as you think you have everything sorted and have to start again (and pay another delivery charge on another site). Also charge £4 delivery even on orders of over £200

IWant One of Those - I got a good deal here and the cheapest price for the things I wanted plus delivery very fast. Usually these top boy toy sites are dear so I pick what I want there and get search for them cheaper elsewhere (roll on Froogle).

CDWow - cheap and fast what else do you need?

Thorntons - fast but chocs were cheaper in the shops.

Hawkins - website ok but catalogue good and you can shop from the catalogue on line however the basket is dreadful.

Ray Mears website - very clunky but where else can you get a steel to light fires and a signed copy of his book?

[Bezza]

Dress-for-less - was nervous about this, but other than some communication still being in German, excellent. Very good prices too.

Firebox - searched, purchased .... delivered (slightly longer than normal, but still well within time).

Amazon - very easy to search across a range of items, although there were a few technical problems with adding to my basket which prevented me ordering on one day. Would normally have lost my custom to another site but had a DVD that no-one else had and didn't want to break up delivery because it was free for the order amount.

Amazon Marketplace - a calculated gamble on a rarely available DVD at a very reasonable price. Researched the seller but alas have not yet received the product (although they have promised to send 'another' copy).

One quick one on ASOS. A colleague ordered a necklace on the 12th but has not yet received it, and has not had a reply to two emails sent. I have always heard such good things, and recommended them to her. Can't see a phone number to contact customer services

[Gray@Figleaves]

My partner managed to do most of the shopping before I could do it online

Amazon - faultless. Fast delivery, very good prices (DVD player)
*****

Gadgetstuff - Great site, decent buying process, delivery (£5.99) took just over the 48 hours (working days) than promised.
****

Graham
Figleaves.com

[wwwb]

Goodies - woohooo!
Firebox- 5/5- delivery turned up 1hr after i received the "order has been dispatched email"- that was quick! my USB Chrimbo tree is so cool

ASOS-4/5- would have been 5 but courier messed up delivery, however ASOS staff were quick in responding and making me a happy bunny again

Breedon Books- 4/5- no aff prog, but received rare book within 5 days (no p&p at the moment too!)

Amazon- 5/5 - luv em, our postie doesn't though

Baddies - booooooooooo!

Hotel Chocolat- used them last year and they didn't advise i'd missed chrimbo delivery date until after the order was placed and then received a really snotty email in reply to my complaint. Pissed me off so much have never used em again. Though i have heard they're much better this year!

O2 Website- 0/5
Looking to buy a phone? You'll go round and round and round and round and round...

[Supercod]

Originally posted by wwwb
that was quick! my USB Chrimbo tree is so cool

Graeme from this board (also Director at UK Internet Sites Ltd) won photo of the week for his USB Chrimbo Tree photo.

http://www.firebox.com/ (middle right hand side)

Think it's the first thing he bought online where they company has paid him.. £9.95 for the gadget, £50 back for the photo. He didn't even use our affiliate links to buy it in the first place.. I don't know some people! Anyway in future if no one has taken a picture I would recommend you send one in as it can pay off nicely.

[uklejon]

Play.com - Really east site, fast delivery, Good prices - 5 Stars

ASOS.com - Odered Friday - Delivered this morning - superb - 5 Stars (thanks Jess.....did you pack mine!!!!!)

Figleaves - Ordered Friday - Should arrive in the morning - bought before and 5 stars.

Index - Didn't like the site and the switch card transaction insists that you put a start date in the box, my switch doesn't have a start dat so i made one up(!) - not had delivery yet ordered on Friday.........

Ho Ho Ho.......

[Lea]

From the other side..


I run a shop - and it clearly states "please allow upto 28 days delivery"

I have had so much hassle this xmas with people emailing me asking me where there order is, when they only ordered it about 7 days prior - and the amount of people wanting to have the item delivered 1st so they could pay on deliver etc.

I have had lots of people wanting invoices, special receipts etc.

I just want a quiet life - I go to the post office once a fortnight, and like to just easily process simple orders - its a "semi - passive" income that people are making complicated!



Bahhh humbug.

I had some calls where people suggeested I should do what they said because they were a customer, and I should do what people want!

Its my shop - I will run it how I want!