Contacting Sky

**simsforfree** · 06-01-12

I remember talking to someone from Sky on here months ago, does anyone know someone who works for Sky that's on here regularly?

I know they will more than likely be on the affiliate side of things, but I on to their live support a few weeks ago and got told that I won't be charged for a call out, and what happens? I get charged €130. Joke of a company.

Anyone able to help?

**Pete Taylor** · 06-01-12

Was that a broadband related callout??

**simsforfree** · 06-01-12

Originally Posted by Pete Taylor

Was that a broadband related callout??

No, it was about my Sky box that wasn't working anymore. (TV)

I have the whole chat that I had with Skys employee along with a screenshot of the person telling me that there will be no charge. I need this sorted out asap.

**ChrisJohnson** · 06-01-12

I'm pretty sure it'll be pointless contacting those who work at Sky on here as they'll work in a different building probably in a different postcode and I expect they won't know anybody from the support team!

Have you tried the Digital Spy Forums? - Satellite - Digital Spy Forums

Might be more help than here!

**simsforfree** · 06-01-12

Originally Posted by ChrisJohnson

I'm pretty sure it'll be pointless contacting those who work at Sky on here as they'll work in a different building probably in a different postcode and I expect they won't know anybody from the support team!

Have you tried the Digital Spy Forums? - Satellite - Digital Spy Forums

Might be more help than here!

Yeah.

I've been talking to them on twitter and it looks like they're going to try sort it out so we will see what happens :/

**kimpham** · 06-01-12

Hi there,

We have a Sky Affiliate Team at Affiliate Window and we would be happy to offer any assistance or point you in the right direction. Can you send us a private email at Sky@affiliatewindow.com with the details, or send me a message with your email address?

Thanks,
Kim

**simsforfree** · 06-01-12

Originally Posted by kimpham

Hi there,

We have a Sky Affiliate Team at Affiliate Window and we would be happy to offer any assistance or point you in the right direction. Can you send us a private email at Sky@affiliatewindow.com with the details, or send me a message with your email address?

Thanks,
Kim

Thanks for the offer

I'll give the Twitter team a chance though before I contact you. Hopefully they'll sort it out.

**Barry** · 06-01-12

I presume its all working OK now then.

What was the problem?

Baz

**simsforfree** · 06-01-12

Originally Posted by Barry

I presume its all working OK now then.

What was the problem?

Baz

The Tv is working alright but sky have robbed €130 from us.

Someone that works with Sky told us that they always do this (even when they say that they won't charge) in the hope that you won't realise that they've took the money. Crazy.

**Barry** · 07-01-12

They should not charge you unless the box is out of warranty or they found an error with you internal wiring or dish setup?

What was the problem in the end?

Baz

**simsforfree** · 07-01-12

Originally Posted by Barry

They should not charge you unless the box is out of warranty or they found an error with you internal wiring or dish setup?

What was the problem in the end?

Baz

It was out of warranty, however I argued that we've been with Sky for 8 years or whatever and never got any special offers (no free skysports/movies for a few months etc) so they agreed to waive the charges. (but they ended up charging)

I've a picture of them saying that along with a huge chat I had with them.

To be honest I'm not sure what was the problem, think the box just died.

**Barry** · 08-01-12

They are a bit of a pain in the arse once your already a customer when it comes to replacing boxes or anywhere near matching the great deals they give to new customers.

It amazes me sometimes after being such a long lived customer - youd have thought that after 8 years of being a punter they would cut you some slack to retain your custom.

Baz

**simsforfree** · 08-01-12

Originally Posted by Barry

They are a bit of a pain in the arse once your already a customer when it comes to replacing boxes or anywhere near matching the great deals they give to new customers.

It amazes me sometimes after being such a long lived customer - youd have thought that after 8 years of being a punter they would cut you some slack to retain your custom.

Baz

Yeah I know! They wouldn't waive the charges at the start but after a while they agreed to it.(even though they ended up charging) Anyway, they've told me that they'll refund the charge in the next week, hopefully they will.

**Barry** · 08-01-12

Fingers crossed for you matey

**MikeCronnie** · 09-01-12

When i worked for sky 2 years ago, it was always a standard £65 call-out charge, but this included a free sky+ box if there was a problem with it. Not sure of the policy now with there only being the HD+ 500 gig and 1tb boxes that cost more...