Worldcast Email Software

**toneharb** · 02-09-05

I am trialling this package and liked it's features - HTML editor / email import bounced mail filter etc .

It seemed an excellent solution for contacting my subscribers , except i've started encountering some problems :

Normally when i send out a test email (before sending out to all my opt in subscribers) , it gets through to my email account no problem - but now my test email account (1&1 hosted) is thinking it is spam when it is NOT .

To investigate this further i tried changing the email - removing all content - except "dear myself" - surely it can't think it's spam if there's nothing in the email ! But yes , it still does .

upon further investigation i tried changing the DNS method of delivery to my SMTP now surely this should get through - after all if i use microsoft outlook to send using this SMTP it gets through no problem , but this didn't help either .

What is causing the spam filter to start tripping ? i am out of ideas ...

**dancey** · 02-09-05

Originally Posted by toneharb

What is causing the spam filter to start tripping ? i am out of ideas ...

Have a look at the headers of both email and look for differences; most software will identify itself on every email, possibly the spam filter thinks anything using your software is spam. (i've seen similar things before).

Here's an example of the line from an email generated by outlook/exchange server:
X-MimeOLE: Produced By Microsoft Exchange V6.0.6249.0

**dancey** · 02-09-05

Originally Posted by toneharb

upon further investigation i tried changing the DNS method of delivery to my SMTP now surely this should get through - after all if i use microsoft outlook to send using this SMTP it gets through no problem , but this didn't help either .
.

I forgot to add; it is best practice to use your isp's smtp relay if you are using dialup or adsl as the IP address you are sending from will be in a database as dsl/dialup connection and most systems will therefore class any email sent using dns from those address blocks as spam.

**pricethat** · 02-09-05

Does this software offer any tracking, ie does it tell you statistics of delivered emails etc.

If so then its probably adding a tiny image pixel to the email, or any of your links included in the file are probably added with a tracking reference. Most spam filters use the presence of images with variables as an indicator of tracking and therefore spam.

**toneharb** · 02-09-05

Many thanks for your replies - all sound advice .

Re: Header information i forgot to add , it was all removed - (there was header information which i removed using the html source editor ) . So that was not the problem .

Re: ISP smtp - i use BTInternet for broadband and 1&1 for my hosting , so i am using smtp.oneandone.co.uk as the smtp . have as said also tried DNS which is auto detected .

Re: Email Stats tracking - nope it doesn't offer this as far as i can see .

One thing i've noticed is each email has a name field which can either be filled in or left blank , when it arrives in the Outlook Express box the "TO" field is addressed to the name NOT the email address . Most emails uses the To: Email Address but i have found some other emails where this seems OK , so wouldn't think this would cause a problem .

**Ste** · 02-09-05

I use World Cast to send out a couple of thousand emails a month, thru DNS. I have not had this happen to me yet tho. So I don’t think it is a problem with the actual software.

Try and send a test email to a few different email addresses and see if the problem still appears or if it is 1&1 specific. The main problem I have is that the mail bounces when sent to any AOL account.

**toneharb** · 02-09-05

Ha Ha - In a hurried attempt yesterday to get the emails out i used the 1&1 newsletter service - a useful backup system when things go pear shaped - usually .

First problems logging on / then crashes half way through . - had to restart router etc. Eventually got newsletter created - hurray - i thought - BUT - created a test email and waited 10 mins - the usual time for it to arrive - 20 mins still no joy 4 hours - nothing - it just arrived now 24 hours late !

During this period i gave up and used the Worldcast despite the spam filter !!

**BFG 9000** · 02-09-05

Originally Posted by toneharb

Re: Header information i forgot to add , it was all removed - (there was header information which i removed using the html source editor ) . So that was not the problem .

I wouldn't have thought it possible to send an email without 'any' header information.......

**toneharb** · 02-09-05

Hi BFG 9000

In W/C html editor the top of the code is :

HTML Code:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<!<HTML xmlns:o = "urn:schemas-microsoft-com:office:office"><HEAD>
<!<META http-equiv=Content-Type content="text/html; charset=windows-<!1252">
<!<META content="MSHTML 6.00.2900.2722" name=GENERATOR>
<!<STYLE>BODY {
<!	FONT-FAMILY: arial
<!}
<!</STYLE>
<!</HEAD>

then comes the body of the email when i say i removed all the header i removed the above .

I assumed this was all the header - i will check the received email source incase i'm missing something .

Thanks

**dancey** · 02-09-05

Have a look at the actual email that arrived, that will have the headers on that the software has generated, the stuff about is just the html document.

(Right Click on message and click Options, to see headers it in outlook).

**toneharb** · 02-09-05

Hi Dancey - you're on the ball - i only just entered that last posting and was about to reply to myself to say i had checked the html of the received email - thanks

I just sent a single word "TEST" - i had downloaded a fresh worldcast download when i looked at the source - view source in microsoft outlook all their was , was the word "TEST"

Can i email you Dancey - can you check if it is spam filtered by your email account please ?

Cheers

Tony

**dancey** · 02-09-05

yeah feel free: email@simondance.co.uk

**toneharb** · 02-09-05

Thanks in advance Simon

**dancey** · 02-09-05

Got that fine, couldn't see anything unusual in the headers!

(I use Demon Internet anti-spam which i think is based on brightmails RBL blacklist))

**toneharb** · 02-09-05

Thanks for the test that's a relief .

The aim is to get as near to 100% , strange my own web host is filtering these emails .

The stats feature for seeing if emails are opened that PriceThat mentioned earlier is a feature i have done without so far , but it would be pretty useful i am now thinking .

Cheers