tradedoubler support???

[steveallinson]

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I have to say that the resolution on untracked sales at TD is absolutely appalling. We have a lot of untracked sales each month and as advised we fill out the TD provided excel sheet and email it of to TD.

We are lucky if 10% of these untracked sales are ever resolved. We may as well send the excel sheet straight to the recycle bin.

It's about time TD came up with a much more effective system. Forwarding the claim on to a merchant and then never chasing up is not good enough. Why not give them 2 weeks to either accept or decline (with reason) the untracked sale. If they have not sorted it by then then it should be automatically accepted and the commission credited to the affiliates account. This would soon get merchants into action!

Firing off emails to individual account managers is far too time consuming, difficult to keep track of and not all account managers are that timely at replying. It's about time TD had some kind of ticketing system for their support (I know this has been said many times before!).

Rant over!

[axod]

I've tried emailing tradedoubler a few times now, and still no reply.
Does anyone know what's up with MyOffers on TradeDoubler? Doesn't look like they've paid the last few invoices... The last one they paid was Octobers as far as I can see.
I'd quite like to know if I should stop promoting them, or if it's being chased up etc.