If any of the merhcants you promote use protx

[justhomdotcom]

Hi,
Just thought this info may be usefull to affiliates.

If any merchants you promote use ONLY protx for processing credit card details then the orders won't be going through as protx have just done a "upgrade" to their system which has gone T*ts up and they aren't giving a timescale for fixing it.

If Merchants like ourselves also use a secondary payment method (i.e paypal or alternative card processing facility) you should be fine.

Just wanted to let you all know in case you see a drop in sales from certain merchants today.

[jrisby]

I was just about to post the same thing. We have Google Checkout as a secondary system thankfully but not impressed with Protx, they've had long enough to prepare for this switchover!

[Stellar]

Is this affecting all payments going through Protx? or just some?

[justhomdotcom]

All payments, the whole systems down.

Can't take payments, can't release payments.

[Stellar]

sh*t!!!!!!

I'm currently integrating Protx into a ecommerce solution for a client. Just what I need!

[justhomdotcom]

Ok if you are intergrating make sure you are using the new submission urls rather than the old ones (plus you need to make sure that verfied by visa and mastercard securcode is implemented)

Won't help with this issue but will need doing for when it's back live

VSP Payment System Launch - Final Reminder

[Stellar]

ok, thanks justhomdotcom

[hero]

the protx system appears to be back up now

[ian-d]

I've had no down time with protx at all this morning that i know of, orders at different times this morning, was it because you've not implimented the url changes etc?

Other than that, anyone else had fun with their 3D secure system? I find that with it on i have more errors from customers, but have it switched off and you can no longer accept maestro!

[bapages]

Guy's they sent this message out several times over the past few weeks; yesterdays below

Dear Sir/Madam,
Tomorrow morning, 1st August, at 6am there will be a short system outage whilst the new version of the Protx VSP Payment system is launched on the Live environment.
As with all Protx upgrades, the maximum outage will be 2 hours (we expect, however, to be able to release the upgrade in a considerably shorter time period). We begin at 6am because settlement files will already have been submitted and transaction volumes are at their lowest from 5 - 8am.

[hero]

Originally Posted by bapages Guy's they sent this out several times over the past few weeks As with all Protx upgrades, the maximum outage will be 2 hours (we expect, however, to be able to release the upgrade in a considerably shorter time period). We begin at 6am because settlement files will already have been submitted and transaction volumes are at their lowest from 5 - 8am.

Yeah, well, it took them a good 9 hours this one, cause "something went wrong"