Google C*ck Up - Adwords email makes no sense!

[tbp]

Has anyone else had Google mess up their adwords account?

When I decided to start doing a PPC campaign, a couple of weeks ago, I set up my first adwords account (in the second week of November). However, I was tired when doing it, and accidentaly set it to Prepay billing instead of Postpay, which I didn't realise until it was set up and it asked me to credit my account.

Realising what I had done, I emailed Google Adwords support, explaining I`d made a mistake and asking if they could switch it to Postpay, or close the account for me.

I didn't credit the account with any money, so it was never used. I had no reply from adwords for 5 days, so I had a poke around and managed to find out how to close it myself, without ever having running any ad's.

I came home tonight to an email from their support team (over 10 days after my original query), saying that I had refuted a charge of $56 to my credit card on the 2nd of October, and wanted to know why, and in the meantime had suspended my account.

There are so many things wrong with this its unreal:

1) I had no adwords accounts before November, so could not of disputed a payment on the 2nd October

2) I never used the account in question, as it was set to Prepay, so I never loaded any money on to it, and never ran any ad's.

3) I don't use a credit card with any of my accounts (so couldn't of disputed it)

4) They couldn't of suspended my account as I closed it over a week ago

Has anyone else had anything like this happen? Find it really strange, as I always thought a lot of google and somewhat naively believed that they didn't make mistakes like this.

Sent them a really pissed off email explaining all the above, and asking them to explain themselves. Only good thing is maybe i`ll be able to get a voucher out of them as an apology!

[fizzbird]

Only good thing is maybe i`ll be able to get a voucher out of them as an apology!

Doubt it ?

I've not had much dealing compared to others on here but I've found they take a long time to answer emails and it's probably a good idea to get your original query dealt with before doing anything else. The time delays involved just confuse the issue.

I can understand it's frustrating but I'd say be patient and don't send another email until they catch-up with the current issue.

To play devil's advocate, I would imagine they get a million emails an hour so will obviously take a while to answer each one?

I've found that stuff does get resolved eventually