Merchants with Phone Numbers

Davey Y · 01-12-07

Afternoon all!
Would you say that using Merchants whose phone number is blatently displayed on there website to order is a good idea?

Are there people here that dont even notice a problem with this?

On the other hand are there poeple who would say avoid these merchants like the plague?

Thanks

Dave

Keith · 01-12-07

Hi Davey

The subject of PROMINENT PHONE NUMBERS keeps cropping up, just search the forum.

In my opinion things are better than they used to be but there is still a bit to go.

Personally I would like to see more merchants using telephone tracking and have blogged about it in the past Telephone Tracking

tbp · 01-12-07

I don't mind merchants with phone numbers personally, in the end the merchant has to display their number on their site somewhere. I feel if they make it available prominently, it can reassure the customer they can get help if something goes wrong and can actually encourage them to by.

I think a lot of customers are now internet savvy enough to be able to place their order online, and not many will phone to place their order. I understand some will, but im willing to lose these people if it means more people do order online.

I know some affiliates hate merchants with phone numbers, and thats fair enough, its down to each individuals preferences.

Davey Y · 02-12-07

OK Thanks chaps,
I think Ill take it on an individual basis.

Dave

MarkCo · 02-12-07

Some merchants now pay affiliates for phone calls

Dell have just introduced such tracking (i think via unique numbers) I think this is the way forward. As some customers will always prefer to order over the phone.