Expedia & holiday.co.uk - YOU ROCK!!
Got on the phone this morning in my cheeriest voice to inform a gal that she had won a wii for doing her shopping through one of my links...
...only to be told that she had to cancel (later than the last minute) both her Lourdes accommodation and her flights, because her terminally ill uncle, who she was taking to lourdes, had died.
Feeling a bit of a t@#t, I asked her if the merchants were okay with her doing this and she made me privvy to the emails that her husband had sent back and forth to both of the merchants.
Not only did both agree the cancellation, they BOTH, waived the cancellation fee and sent best wishes.
Needless to say that as the commission has already gone through I will donate it to a worthy cause.
Expedia & holiday.co.uk - you've made my day and YOU ROCK!! IF YOU'RE READING THIS, KEVIN CLANCY IS SURELY WISHING YOU WELL FROM UP ABOVE.
Well done!!!
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