How not to be an account manager...

**Bud** · 02-02-09

Had a phone call today...

Caller: "Hi I'm (name) from (network) affiliate network. We have a new merchant and wondered if you'd be interested in promoting them?"

Me (politely): "Well, not really, I still haven't had any responses from yourselves about a problem I've already got with a merchant."

Caller: "Oh, OK then, goodbye!"

Thanks for being concerned with my problem.

(I'm not going to name either party, but I would like to clarify this wasn't AW, buy, POR or Webgains, as I've got the greatest of respect for them)

**confuscius** · 02-02-09

Ooops - wrong assumption! That's me stuffed!

**befuddle** · 02-02-09

Well it surely can't be "no reply" TradeDoubler

**3wdl** · 02-02-09

Assume it's not us Bud as hardly anyone is in the office due to the snow, but if it is please do let me know

**Shane** · 02-02-09

I'm sure the network would actually appreciate being named

... well if it were my company I'd want to know... so even if you don't name them you should drop them a line as :

1) it obviously needs an asskicking by the sounds of it on the unresolved issues
2) it obviously needs some training in place for staff to actually communicate effectively
3) it obviously needs to know which members of staff apparently don't give a crap/don't quite get "customer service" in general and only do exactly what they've been asked to do, caring little what else is going on.

anyone who cared anything about their job would have asked you which issues etc... could just be an off day for one member of staff but it's not a very good impression you've been left with... so I'm sure most networks would want to resolve it..

edit.. first responder James..nice to see.. I rest my case

**leec** · 02-02-09

Really quite shocking anyone would do that.

If they worked for me it would be time to kick ass. Not the best way to treat the people who keep them in a job!

**Bud** · 02-02-09

Shane - I completely agree with you but my experience with them has always been so negative that I'm not sure I even want to go down that route. I just know to keep my interaction to a minimum. I'm all for an easy life and try not to create problems for anyone, including myself, but as you quite rightly point out, if it were my business I'd want to know. Maybe I'll get round to it...

James - how could I miss out you guys! Sorry :blush Of course it wasn't any of your team.

I really didn't mean this to be a guessing game (and won't be adding any more), but quite simply it amazes me how us affiliates get treated at times. I'm sure it does work both ways and the networks must be sick to death of 'dodgy' and ill mannered affiliates (not anyone in here of course!), but you're supposed to be setting/maintaining the standard for all.