Next Affiliate Program - The Facts

[fionah]

Originally Posted by Frostie On my birthday too!

Happy Birthday Frostie!Have a good one

[Julie H]

I agree with you wholeheartedly John. I've already blogged my feelings on it.

[Qui Gon Jinn]

Thanks for the heads up. I'll inform the search team of this.

Isn't ignorance bliss. The search agency doesn't seem to know how to monitor brand activity the agency doesn't seem to be keeping tabs on their task & the network doesn't seem to monitoring affiliates properly for their over-ride, unless you one of the ...

[Shane]

Unless someone somewhere eats a belly full of humble pie this is just going to roll on and on.

the standard complaints handling procedure for anyone that values their business is along the lines of :

Step one - listen without interrupting (but not for weeks)
Step two - don’t get defensive
Step three - respond with words such as sorry, glad, sure
Step four - express empathy (in fact anything except apathy is welcome)
Step five - ask questions to ensure you understand the problem (i.e communicate)
Step six - find out what the complainant wants
Step seven - explain what you can do
Step eight - discuss the alternatives and agree on the action
Step nine - take action immediately
Step ten - follow up to ensure customer satisfaction

yet the situation has been handled in a less pragmatic manner, from an affiliate point of view it's seemingly more like :

Step one -Ignore
Step two -Deflect
Step three -Accuse
Step four -Shun

This has been handled like a night club fight.. the bouncers don't care who did what to whom and how to solve it, they just shove it outside and hope it doesn't come back.

may I suggest a rethink, on the current path before turning back is impossible,

[Matthew Wood]

Hi,

I have only just caught this post as we have been away from the office.

It appears that the code on affiliates4u blogs limited replies to 5 (good spot Keith) - we are still in beta!

Apologies for the error and the misunderstanding it may have caused. It has now been corrected and all replies are now visible in the thread:

http://www.affiliates4u.com/feeds/11...this_industry/

Kind Regards,
Matthew.

[Qui Gon Jinn]

Unless someone somewhere eats a belly full of humble pie this is just going to roll on and on.

but authentic humble pie has the vital ingredient of sincerity in it.

[Frostie]

Originally Posted by Matthew Wood It appears that the code limited replies to 5 (good spot Keith) - we are still in beta!

In that case I apologise as iLevel DID comment on my post, however NOT on my blog. I wonder if i-Level will now apologise for wrongly accusing me of censoring my blog publicly?

[fionah]

Originally Posted by Frostie In that case I apologise as iLevel DID comment on my post, however NOT on my blog. I wonder if i-Level will now apologise for wrongly accusing me of censoring my blog publicly?

Frostie, I apologise for implying that you were censoring your blog. I'm sorry if it has caused you any problems. I really mean that.

[Ambski]

Originally Posted by Frostie Your first comment was never received and guess what... you second comment hasn't been received. Therefore I have no idea where you are posting your comments Fionah! Once again, would you be so kind to apologise in public after accusing me in public and not jump the gun presuming I am somehow censoring my blog? Merchants and Networks all know that I will approve all comments no matter what it says and no matter if its in complete contradiction to what I say as has happened in the past on numerous posts. My blog is there for open discussion and I do not appreciate i-Level accusing me in a public place.

Can i just check something; Aren't BLOG contents including what is written, comments permitted, junked etc the sole responsibility of the blog owner? How can anyone outside of the blog 'demand' anything of it?

If I wanna call Mickey Mouse gay on my blog that's my perogative and I dare Disney to tell me to publish their response. Cyber speech is free last time I looked. Got something to say? Start a blog!

[Frostie]

Originally Posted by fionah Frostie, I apologise for implying that you were censoring your blog.

Thankyou. Finally. Now I no longer wish to deal with next or iLevel directly. I therefore will bow out of this thread. Goodbye and good luck.

Originally Posted by Ambski If I wanna call Mickey Mouse gay on my blog that's my perogative and I dare Disney to tell me to publish their response. Cyber speech is free last time I looked.

Wrong on so many levels I agree, but I would always publish comments as I have in the past. It creates good discussion.