Payoneer stich up

[nethost]

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I would strongly urge anyone selecting payoneer as a payment to change it asap i'm on to support now after being locked out of my account, they are saying they have changed banks and i need a new card with a $50 charge for shipping.

[nethost]

As an update the operator switched off live chat lmao brings a new meaning to livehelp
Stuff em keep the money, go to the pub and get pi***d

[PayoneerTeam]

Hi,

I am Talia, Payoneer's director of community. I am not aure why chat is off, but we do not charge $50 for shipping unless you want it by DHL. Otherwise we send via regular post at no charge.

When we switched banks, we sent new cards to all of our active users at no cost and with no activation fee if it had already been previously paid.

I am very sorry you had such a negative experience. If possible, I would like to have your ticket number (starts with LTK) so I can look into it.

[nethost]

Hi Talia
Thanks but no thanks, the whole experience has left me fuming, chat isn't off, it was switched off by your so called help team who seem to be answering lots of queries at the same time and keep asking the same questions over and over again and pointing to the password retreive page which I've tried numerous times.
You say you sent new cards out, I didn't receive one and to be honest this would have been the third card, I couldn't even activate the first two. I'm sure you have thousands of happy customers who managed to activate cards I'm just not one of them.

I've run out of patience now and far too busy to bother.
Thanks again, I'm not knocking you personally.

[PayoneerTeam]

Hi Nethost,

I completely understand. I probably wouldn't want to move forward either. I would really appreciate your ticket ID, however, since it is the only way I can pass on your comments to our managers to make sure this doesn't happen again.

FWIW, we only sent new cards to active users after they confirmed the address, so it is possile that you didn't get our email. I really wish I knew why you had problems activating your card, but again, my main concern, since you don't want to go forward with us, is to do all I can to make sure it doesn't happen to anyone else. Please post your ticket ID if you still have it and don't mind me looking into what happened.