Orange on Affiliate Window?

[Jeff]

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Does anyone know what's happened to the Orange Program on AW?


I've just noticed an AW link for Orange on my site (from a datafeed updated last night) doesn't work, as though it's a closed program.

So I checked my emails from AW for Orange to see if it had recently closed and can't find any communication about the program - not even one telling me I'd joined them.
I also can't find it on Darwin.


But Orange does exist in the AW datafeed generator. It's program 2347, with 1354 products, updated yesterday.


Is this a private program I shouldn't have access to?
If so it's a major bug in the product feed system if it's giving people product data for programs they're not members of.

[RebeccaRiches]

Hello Jeff,

I have passed this on to the Account Manager for the programme (Will Goff) who will have a look in to this as soon as he gets in to the office. If you would like to contact him directly, his email address is william.goff@buy.at.

Many Thanks,
Bex

Account Director
buy.at

[WilliamGoff]

Hi Jeff

I hope you are well.

Are you free to talk through the above in more detail? My direct number is 02075532431 or if you could drop me an email william.goff@buy.at

We are currently in the process of launching the Orange programme on the Affiliate Window platform however it is currently not live and therefore access should not be available.

I will look into the above and find out what has happened, sorry for any inconvenience. In the mean time if you could send across your Affiliate Window ID I will preapprove you onto the programme ready for launch.

Look forward to hearing from you and I will keep you updated with the progress I make.

Thanks

Will

[Jeff]

Thanks for the reply Will. I emailed you on Friday but got an out of office reply.

But it seems that this is not just a problem with Orange, but many more merchants are affected. I have started a new thread with more details: Problems with Affiliate Window Feed system