haven feed

**gunneradt** · 17-09-11

needs updating

it's been stuck for 4 days

**gunneradt** · 19-09-11

this is still stuck. Honestly, this feed has been very badly handled this year. Ive lost count of the times Ive had to raise it and it doesnt seem to be getting any better - worse if anything

**Haider-Walji** · 19-09-11

Good Morning,

Your query has been passed onto the Haven affiliates team and will be looked into shortly.

In the future, it may be worth contacting Laura Preece, the Affiliate Marketing Executive at Haven Holidays directly to ensure your query is handled faster. You can email her (Laura.preece@haven.com) or call her on 01442 203219.

Kind regards,
Haider

**LauraPreece** · 19-09-11

Hi gunneradt

Sorry to hear you're experiencing issues with the Haven feed again. I have spoken to our technical team here and they are unable to identify what the issue is, as the feed seems to be pulling through OK from this end.

Could you clarify exactly what the problem is?

We'll do our best to resolve this for you as soon as possible.

Thanks

Laura

**gunneradt** · 19-09-11

the problem as at this morning is that it hadn't been updated since September 13 so it was carrying out of date offers

just checked and its been updated so the manual intervention obviously worked

regards