Darwin - Where to go for declined commission reasons?

[milojones]

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Still trying to get to grips with Darwin, can someone tell me where we go in darwin to see reasons for declined commissions.

Cheers

[Jeff]

Go to reports, transactions and select 'declined' as the transaction type. Hover your pointer over the red dot on the left of each transaction to see the reason. If you download it as a CSV file the reason has its own column.

[milojones]

Thanks Jeff

[milojones]

Just downloaded and all reason colums blank. Also no red dot to hover on :-(

[Jeff]

Just downloaded and all reason colums blank. Also no red dot to hover on :-(

What do you see in the Transaction Status column of the report?

[milojones]

Ah, I was at the wrong report section, I see the dot's now with the comment. Thanks for your help.