Product Serve images timing out

[billaffiliate]

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It is happening more frequently that a delay in AW product serve images loading is almost timing out web pages. A web page MUST load complete with images within 5 seconds. I know it is a busy time right now, but is it time for AW to invest in more server infrastructure?

I submitted a help ticket to AW a while back, to be told that 'you just have to put up with it'. That is not acceptable, in my opinion.

[Sam Surry]

Hi billaffiliate,

Firstly, let me apologise for the delays you have experienced and the response you received to your original ticket - it is definitely not acceptable.

This morning our primary image server went offline. We hadn't expect this to affect users in any way, unfortunately our caching didn't handle the load as well as we'd thought and so some sites were much slower than normal. However, this is now back online and images should be processing at normal speed.

We are also in the process of significantly expanding capacity in this area to improve image delivery performance. This upgrade is of high priority but will take some time to implement.

If you would like to discuss this matter with me further then please don't hesitate to drop me a line, my contact details are below.

Kind Regards,

Sam

[billaffiliate]

Thanks for your response, Sam, but it's still just as bad, and has now been like this for hours. I'm checking again now, and there has been no improvement. Please check and advise ASAP. Many thanks.

[Sam Surry]

I'm so sorry to hear that.

Would you mind sending me an e-mail, or responding on this thread, with your site URL please? It will be easier for our technical development team to investigate if they know which images are affected.

Kind Regards,

Sam