UPDATE: Transaction Processing

[Sam Surry]

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For the last couple of weeks our technical development team has been working on increasing the speed of transaction processing.

The necessary work was completed this morning, however in solving this issue we have identified another; the processing script is now so fast that our databases are falling out of sync due to the volume of transactions we’re processing.

Investigatory work by the developers has revealed that Product Level Tracking is causing a bottleneck. The only way to ensure that all other transaction reports are kept up-to-date is to switch off PLT processing and run this just once a day, until we have found a permanent fix.

We expect the solution to take at least a week to implement and until then Product Performance reports for merchants will be updated once every 24 hours at 03:00. All transactions (including PLT) will continue to track normally and no data will be lost.

We will update you on this issue as soon as we can and in the meantime ask that all questions are routed through your normal account contacts or our Technical Services team.

[coolkitchen]

Confused

yesterday my product level tracking stopped at 9pm, this did not update at 3am.

and my daily total on the main report is less than my transactions up until 9pm.

please advise?

[danchamp]

We're seeing the same - last reported transaction was at 9.30pm last night - so I guess it's a network wide reporting delay?

[Sam Surry]

Good morning coolkitchen & danchamp,

Unfortunately we are still experiencing delays with our transaction processing, which we are currently working to resolve.

As always our tracking is unaffected and we will update this thread once our system has caught up.

Kind Regards,

Sam

[gunneradt]

Is this stuck again today?

[Sam Surry]

Hi gunner,

Yes. Unfortunately, as my earlier post states, we are still experiencing delays with transaction processing.

We continue to work on the problem and I hope to have an update later this afternoon.

Kind Regards,

Sam

[gunneradt]

many thanks

[Tobman]

Forgive me if this has already been sent, but would it be possible to get email notification of any reporting delays please?

There's no problem but I was concerned when I saw no sales for a few hours.

Thanks!

Tom

[ian]

Sales have just ticked over into the early hours of this morning.

[FFDLtd]

Hello,

I agree with Tom, an email letting people know would be great. Also the possibility of some kind of system update notification on the Darwin dashboard just so people know there is nothing to worry about. I know there was a blog post, but it wasn't completely clear that it was the cause of no sales showing, and I imagine a lot of people won't have read it.

Cheers.

[Sam Surry]

Thank you to everyone for their feedback and suggestions.

We had hoped that transaction processing would have caught up quicker than it has, and had therefore held off an e-mail to our entire database. I will be speaking to our technical directors within the next 15 minutes and will then be able to provide a full update on the current extent of the delays.

Kind Regards,

Sam

[FFDLtd]

Completely understand. Thanks for you input Sam

[Sam Surry]

UPDATE 17:50 30/11/11

The delays differ between merchants as we have been able to process some data faster than others. The delays currently vary between four and five hours. We expect this to remain at five hours until after 22:00 this evening when it will reduce down until things are fully caught up at around 05:00 tomorrow.

Rest assured our development teams will be keeping a close eye on the systems and if needed we will update this thread again.

Apologies to all of our clients for the inconvenience this will have caused and many thanks for your continued patience.

[Cheapdvds]

yeh im seeing about a 5 hour delay

[Jeff]

I'm seeing about 4 hours delay at the moment.



But I have no transactions at all between 10PM last night and 2PM today, which I'm sure can't be right.
Has anyone else experienced the same thing or have I just had a bad day?