UPDATE: Datafeed Image Processing

[Sam Surry]

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This afternoon we identified a delay on the server that processes the images associated with our merchant datafeeds, which has caused a backlog in our system.

We are processing all datafeeds, however new products which are imported will have delayed images. This means that any affiliates using AW datafeeds will not receive product images for any new items - those added to a merchant’s feed since this morning. All existing products should be unaffected by this issue.

In order to resolve the problem we are upgrading our image processing server this weekend. We hope to have all datafeeds completely up-to-date by Monday afternoon, in the meantime we will keep you updated of any changes to the situation.

[gunneradt]

images all missing from haven feed

they werent new

[Sam Surry]

images all missing from haven feed

they werent new

Hi gunner,

Thanks for bringing this to our attention. The development team are looking in to this as a matter of urgency to determine whether it is an isolated issue or a network-wide problem.

I will update you as soon as I have more information.

Kind Regards,

Sam

[Sam Surry]

Gunner,

Just to let you know that this is due to an issue with the Haven site and is not related to the delays with our image processing.

Kind Regards,

Sam

[gunneradt]

many thanks

[gunneradt]

any chance haven can fix this today?

[Sam Surry]

Hi Gunner,

I have made the Haven Account Manager aware of the situation and asked them to contact you this morning.

Kind Regards,

Sam

[gunneradt]

haven images are still missing

is it that hard for them to put them back?

[gunneradt]

nothing like fixing something quickly!!!

[Diane_Shaw]

Hi,

I hope you are well.

The issue with the Haven feed has now been resolved and their feed is working correctly.

Best wishes,


Diane

[gunneradt]

It hs thank you

now Diane

you need to make sure that the old search banners are not switched before Haven can make more of the of the new ones in different sizes!!!!!

Haven baffles me with their ridiculous decisons and inadequacies sometimes

[Diane_Shaw]

Hi,

I hope you are well and looking forward to Christmas

The old search banners will need to be turned off in January as they now contain mainly 2011 dates.

At the moment it isn't possible to create multiple versions of the search banner, but the 2012 one is a similar size to the last updated search banner. We hope that this is useful for affiliates using it.

I will pass on your feedback about the search banner to Haven for them to review in the New Year, it would be good to know what size you were hoping to have the search banner in. Please note that because of the drop down search fields we can't be that flexible with the width.

In the meantime I have uploaded lots of new standard banners for Holidays and Touring & Camping, which you may find of use.

Best wishes,


Diane

[gunneradt]

Thats a simple answer

the same sizes as the last ones were

[gunneradt]

images from feed gone again!!!!!!!!!!!!!!!!!

[gunneradt]

and still gone