CD wow pop up "the high street web"

[Wardy]

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Just noticed that CD wow have a pop up for "the highstreet web" and that was after going through an aff link too
I thought CD wow had done something similar before but removed it?!

Cheers
Wardy

[angelabx]

I made a similar post a few days ago on the TD forum but nody replied.

I'm not happy with this either.

If they don't stop it I'm removing links to CDWOW.

[Jon]

Originally posted by angelabx
I'm not happy with this either. If they don't stop it I'm removing links to CDWOW.

Ditto.

[D-Mac]

Hi there

I hope I don't come across as being too naive, as I do think I understand your concerns.

However, would you mind clarifying exactly what your concerns are?

[Devil's Advocate]

Affiliates send traffic to CD Wow. This traffic is being sent to buy a cheap CD. Not a fridge, dishwasher or televison set.

If a visitor decides to go ahead and purchase a TV via "The HighStreet Web" does this matter to the original affiliate? The original affiliate wasn't going to get a TV sale by sending traffic to CD Wow anyway.

You can't really argue that HighStreet Web have pinched the cookie....or maybe you can?

[/Devil's Advocate]

[Jon]

Copied / adapted from my previous post on a similar thread:

"You need to understand that running the highstreetweb or any similar pop up alongside an affiliate programme is simply not acceptable to affiliates. It conveys a lack of respect and communicates a desire to abuse the partnership at affiliates' expense.

Have you ever gone to a supermarket to buy, say, fruit, but also come out with, say, toilet rolls? Of course you have. It's called shopping and everyone does it.

Many affiliates offer their users access to a range of merchants across different sectors. Many will send users who are interested in CDs (fruit) off to your site via a new window, leaving their own site open for the same user to pursue any other of their interests (eg toilet rolls).

It is highly disrespectful to such affiliates for CD WOW to present the affiliate's user - sourced and sent you at their expense - with an alternative source of toilet rolls and all manner of other items that the user might otherwise purchase via the affiliate's own site.

The deal between the affiliate and CD WOW is that the affiliate will send traffic to CD WOW in order for CD WOW to try and sell CD WOW's own products. That's it.

The bottom line is simple: if you want to work with affiliates, you don't send their users to their competitors, however indirect you think they might be or impressive their client list might be.

Whenever one of hsw's clients has employed the hsw site in association with its affiliate sourced traffic (sometimes it's happened by accident, sometimes by design), it has experienced an instant, significant and often total loss of goodwill and a withdrawal of affiliate traffic.

All experienced affiliates know that hsw is not only able but perfectly willing to work with its clients to stop its site being launched in connection with affiliate-based traffic, so this should have been your arrangement from the outset.

[Wardy]

Originally posted by D-Mac
You can't really argue that HighStreet Web have pinched the cookie....or maybe you can?

When the pop up also has a 120*120 banner in the middle of the page for CD wow through "The Hightstreet web's" OWN affiliate link then there is a good chance the user will click on this to get back to see the cd wow site.

Wwe send our users to sites and the sites should do their best to make the sale/lead of these people we send and not giving them an outlet to go off somewhere else reducing our chances of a sale being made.

Also, if you look on affiliate window, "the highstreet web" has their own affiliate program paying per click on categories, CD wow could well be earning upto 25p per click based on this is what affiliates can earn from them!
That 25p is more than we earn for sales on cd wow in some cases!

Cheers
Wardy

[D-Mac]

Thank you for your explanations - they do make sense, and I am inclined to agree with you.

[hyltond]

Hi.

My name is Hylton Donnelly, and I represent "the highstreet web".

Apologies for not replying to this post sooner - I have been waiting for my account to be activated.

Most importantly, I would like to confirm to everyone that it is our company policy NOT to show thehighstreetweb pop-under to any visitors to our partner sites (such as CD-Wow) that have come from an affiliate. This has been our policy since inception, as we fully appreciate the concerns raised in this thread. We also know that most affiliates and our partners share the same views on this matter.

Our launch script has therefore been designed to automatically exclude any traffic redirected through the main affiliate programs like Trade Doubler, Affiliate Window and Commission Junction.

Unfortunately, this was clearly not sufficient in the case of our new partner CD-Wow, as some affiliate traffic is being sent directly to their site. After seeing these posts on Tuesday this week we immediately investigated and that same morning updated our launchscript to also recognise affiliate traffic arriving directly at the site with an "affid=" parameter in the paramater string.

This traffic is now excluded, and you should not see thehighstreetweb when clicking on any affiliate link to CD-Wow.

I would like to reiterate our commitment to ensuring that thehighstreetweb does not launch for any affiliate traffic. In fact, should anyone ever notice this happening in the future (which should only be due to a change in how the traffic is being delivered that we are not currently aware of) then please let us know, and I assure you that we will investigate and address it immediately.

Kind regards

Hylton Donnelly
the highstreet web

[angelabx]

Nice one Hylton! Thx.

[Wardy]

Hi, thanks for acting and sorting this out hyltond!

Cheers
Wardy

[Lexxie]

Hi - sorry to hear you are unhappy with our pop up.. i shall pass your comments on and i shall see what can be done.

Please feel free to contact us if you are ever unhappy with anything CD WOW! has done.

All your comments would be appreciated


Kind Regards


Alexandra Robinson
Marketing Assistant
Direct Line: +44 (0)1494 688 942
Direct Fax: +44 (0)1494 688 982
Mob: +44 (0)7879 234 108

www.cd-wow.com www.wowwoman.com

Alex.r@cd-wow.com