NEXT - sales disappearing????

[Elaine]

Tweet

anyone else seeing their NEXT sales disappearing - quite a few from yesterday seem to have been deleted and same again today - though they're not appearing in the declined column - and no explanation - as yet - from Affiliate Window

[Wardy]

Yes, just checked. I had 3 sales I've seen come in today and none are there now.

Cheers
Wardy

[GW-Sean]

Hi Elaine,

Thanks for the post - I've literally just sent an email through the AWin system to be sent to everyone on the account.

The IP filtering issue raised its ugly head again unfortunately. AWin had put a filter in place so that the duplicates would not come through to the tracking system - which solved the problem. However, the system fell over sometime yesterday which allowed the duplicates back through the system.

As a result - the conversion rate on the account jumped from around 9% up to somewhere over 20% for 8th and 9th of March (which obviously set the alarm bells off! )

The problem with the filters has been resolved (and the AWin team have reinforced the programming so that the issue should not occur again) - we should be back to normal again.

Apologies again for the confusion - if anyone wants to chat about the issue with me, feel free to contact directly

Thanks

Sean

[rich7111]

Thank god for that, I have spoken to them on the phone about this. nearly £200 missing, sales now coming through again