Commission Raises

[Lee_Owen]

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Is it usual for commission raises when you reach a target to only be for thirty days? All other networks where I've got a commission raise have been permanent.

[chrisg]

Hi Lee,

As discussed in your support ticket enquiry, Affiliate Window commission performance levels are based on a rolling 30 days worth of confirmed commissions.

If in the previous 30 days from today you have met the criteria to be on a higher commission level, overnight your commission level will be raised to the higher amount. You will remain on that level for a minimum of 30 days. If during that 30 days you meet the criteria again you will stay on that level for a further 30 days from that point. However, if after 30 days of being on the higher level you have not met the criteria you will be moved back down to the commission level which criteria you have met.

Commission performance level changes are calculated using confirmed transactions only.

Affiliates will only receive commission at the higher rate whilst they are on that higher performance level. Higher commission levels are not back-dated to transactions that occured whilst the affiliate was on a lower level.

Regards,

[Lee_Owen]

Yes I've read your reply once already, thanks. This is now open for others to reply and discuss.

Look, whether I dump the merchant now this has happened or not, I don't know but I should because it's pathetic it should be ongoing but thanks for the bonus I'll just accept that, and as you lot still haven't solved current ongoing issues it's another week wasted.

You say you upped the levels, you might have done but I never saw it change, so i'll just have to believe you, I did no sales for that merchant in the upped period for the simple reason you've been mucking (with an f) with the data feeds, so no images showed, so no wonder I did no sales and there's no categories, so thanks for upping the commission rate for 30 days. Really, it's very appreciated, not that I saw it of course and i'm sure it never moved.

You should scrap 30 day commission levels, how's about upping from 10% to 12% instead of 30 days at 15%, put it in your terms and conditions if it isn't already there that it's only 30 days then I wont get my hopes up. I really do hope you sort your system soon but like most things network side in affiliate marketing, I don't expect anything until 2008, it's been two months already.

[Barry]

There are a few programs on TD that also have rolling 30 day performance targets, but I am not sure about any other networks.

Anybody got any information on this?

[adamski]

Yes I've read your reply once already, thanks. This is now open for others to reply and discuss.

Look, whether I dump the merchant now this has happened or not, I don't know but I should because it's pathetic it should be ongoing but thanks for the bonus I'll just accept that, and as you lot still haven't solved current ongoing issues it's another week wasted....

....I really do hope you sort your system soon but like most things network side in affiliate marketing, I don't expect anything until 2008, it's been two months already.

Hi Lee

I presume you are referring to the issue you are having with feeds from this thread http://www.a4uforum.co.uk/showthread.php?t=56035.

I am still yet to receive your email on the problem and yet another week has gone by. The sooner you get in touch, the quicker we'll be able to find a resolution.

Regarding commission tiers, merchants would be very reluctant to implement these if they weren't based on affiliates maintaining performance to retain higher rates. They act as incentives for affiliates to consistently perform meaning affiliates who show loyalty and dedication to a programme are rewarded.

However, you make a valid point in your example that increasing to 12% might be better than 15% for 30 days. We tend to advise merchants to privately incentivise affiliates rather than opt for tiers but our system allows for both systems, ultimately leaving the choice with merchants.

Call or email anytime regarding the product feed issue.

Adam

[Lee_Owen]

I thought your lot were on the case addressing the issue and coming round to a solution, yes it has been a week but I'll email you.

[deadgoodundies]

Im with AW on this one. The way I see it a comission level should only be sustained if the level of sales are being generated to sustain it.

For example if a affiliate did a complete blitz in one month and generated enough sales to be moved up to the next tier but then for the following months drew back and didn't work so hard to promote it and sales slipped , the merchant would still be paying out a higher comission for less sales.

Isn't it a case of you scratch my back and I scratch yours or to put it another way you make a consistent level of sales and you will get more money, if you don't then you don't make so much money ??

or am i getting the wrong end of the stick here?

[Lee_Owen]

Fair enough justhom, just a shame the feeds aint been working during the time I had the commission raise, amateurs.

[adamski]

Fair enough justhom, just a shame the feeds aint been working during the time I had the commission raise, amateurs.

I would have to dispute your claim that feeds haven't been working. In fact, since the launch of ShopWindow we have seen a significant improvement in traffic from datafeeds.

You are having an issue with a very small number of categories and I offered a solution to you which we could have implemented this week but you never got in touch.

We are trying to help you Lee, lost revenue for you is lost revenue for us.

[Lee_Owen]

No pictures were down as well on feeds, why I don't know. I'm emailing you now. the thing is, I put my problem through support but they said you or someone had already replied on here and I should just wait for the solution that was stated on here and that's being worked on.

So I'll email you my first problem that got thrown back at me.

[10k]

Increased commissions vary, I've done a couple of deals direct with merchants where they've said if ou hit x amount of sales in a month we'll up your commission for good, but my understanding was always that it is generally within a calendar month (eg 10% on the first 10 sales in any calendar month, 15% on the next 10 sales in a month etc) - personally I don't think it matters what it is as long as it's clear from the outset so that you can plan your spend accordingly. Ambiguity in t's & c's can be a right pain