Pontins?

[gunneradt]

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Why????????????????

IMPORTANT BOOKING ANNOUNCEMENT


Due to matters beyond our control the facility to book a Pontin's Holiday online will be unavailable between Wednesday 26th March 2008 - Friday 28th March 2008. Please accept our apologies for any inconvenience caused, we look forward to welcoming you back to Pontins.com on Friday afternoon when we will be able to accept your booking. Until then you can continue to browse around all our sites as these are unaffected by the downtime. Should you require any assistance please visit our contact us page.

Best Wishes,

The Pontin's Digital Team.

[Donna McCrate]

Hi Andrew

As i replied in my e mail i am looking to get an answer for you from the merchant now

I will get back to you as soon as i can

Apologies to all for the inconvenience

Thanks

Donna

Donna McCrate
Account Manager
buy.at

[gunneradt]

if it's scheduled maintenance then they should do this monday and tuesaday next week after the school holidays have started.

[Donna McCrate]

Hi Guys

Pontin's head office was re-located as part of their expansion at the beginning of this week.

It was planned that any downtime experienced would be outside of office hours and cause the minimum disruption possible, however due to problems outside of their control Pontin's Holiday online will be unavailable between Wednesday 26th March 2008 - Friday 28th March 2008.

Again, please accept apologies for any inconvenience caused

Please contact me directly if you would like to discuss this further

Thanks

Donna

Donna McCrate
Account Manager
buy.at

donna.mccrate@buy.at

[gunneradt]

That's not really good enough

1. What have office hours got to do with the internet?

2. What is the situation outside of their control? This doesn't really expand on the initial statement.

3. What compensation are they offering affiliates? They know full well that affiliates will not bother to take down links for 48 hours. The cynic in me would suggest this is a way of getting out of paying commission to last minute sales during the build up to the Easter school holidays.

4. What are the addresses that Pontins are moving to and from?

regards

[gunneradt]

Ive thought about this further

what on earth has an office move got to do with not being able to take online bookings - can't be a hosting issue as the site is still there.

Rearrange these words into a well known phrase or saying

Rat Smell I A

[Donna McCrate]

Hi Andrew

Response to your concerns from Pontins..

As previously express we are very sorry for any inconvenience caused during the unplanned down time. It was beyond our control and we are working around the clock to fix the situation. We hope to have a resolution in place by the afternoon of Friday 28 March. Our website is hosted externally and our booking engine is hosted on the premises. We will of course continue to communicate through this forum.

Thanks very much

Donna

Donna McCrate
Account Manager
buy.at

[gunneradt]

OK - I see the problem - but havent they heard of the words 'contingency'?

just seems very very shoddy

[99MWD99]

just seems very very shoddy

Must be a joke in their somewhere....Pontins and Shoddy

[gunneradt]

ha ha - well I only sell the holidays. I just can't quite believe this to be honest. Site hosted externally, booking engine internal. You'd have thought the whole thing was external to be honest.

I've never heard of incompetence on this scale for a reasonably big company.

[gunneradt]

can someone confirm pontins tracking was resolved on Friday 28th? The out of date message is still on their website!!!

[Donna McCrate]

Hi All

Update from Pontins..

Dear Affiliates

We are hoping that the booking engine will be up and running by the end of today, we will of course keep you updated with any developments.
Work has continued over the weekend to ensure normal trading is resumed as soon as possible.

We can’t stress again how grateful we are for all the support and understanding shown by our affiliates over the last few days. We will be addressing any outstanding issues once the booking engine is back up and running.

It’s unfortunate we experienced this unexpected down time, but as previously stated this was completely out of our hands. We have done everything possible to facilitate a quick solution, please be assured our number one priority is getting the booking engine back up and running.

Thanks in advance,
The Pontin’s Digital Team

Let me know if you have any questions

Thanks very much

Donna

Donna McCrate
Account Manager
buy.at
donna.mccrate@buy.at

[gunneradt]

why did I know this wasn't fixed!!!!!

[Donna McCrate]

Hi All

Good news....

Dear Affiliates

We are pleased to announce that the booking engine is now back up and running and full service has been resumed.

A further posting on the forum will be made in the morning with some great news for affiliates for April.

May we express our thanks for the support shown by affiliates over the last few days.

Thanks in advance

The Pontin's Digital Team

Any questions feel free to contact me

Thanks

Donna

Donna McCrate
Account Manager
buy.at
donna.mccrate@buy.at

[gunneradt]

and I thought the good news was going to be some kind of compensation for what happened at the end of March.