Casa Rosa Florist pendings

[bulbo]

Used to validate within an acceptable time-frame but I now have pendings dating back to 3rd March.

Not good enough.

[CasaRosa]

Hi , Thank you for your post. It has given me an oportunity to clear up a few validation points. We often have customers order weeks and months in advance, these obviously will not be validated until we have taken the money and delivered the item.
In then past we would validate everything, this proved to be costly as a number of these were fraudulent or later cancelled. We are currently bringing the programme up to date and any outstanding sales will be validated in the next few days.


Peter

Casa Rosa Florists

[bulbo]

Fair enough. I really should have emailed you about this first rather than vent it on here so I apologise for that.

[CasaRosa]

That's ok glad you brought it up.

Peter

Casa Rosa Florists

[Luke]

Does it say in the merchant profile "validations may take up to X months as some customers order flowers a number of months in advance"

if it doesn't then it should and if it does then fair enough