Confirmed back to pending??

Ballswinger · 24-06-04

I've had around £1,500 moved from confirmed to pending today - anyone else seen this in their account??

It's not just one merchant either.

Andrew

Ste · 24-06-04

Not had a confirmed order changed to pending, but I have had a declined one changed to pending.

Something seems amiss.

Ste · 24-06-04

UPDATE!

Yes, just noticed sales have been changed to pending and the totals are a miss aswell.

Its happening before my eyes!

fifimac · 24-06-04

Has definately happened...I have 619 pending commissions...and I cleared everything at 1pm. At this stage I'd expect to have perhaps 10 or so.

I've raised an urgent ticket with Awin and suggest everyone affected the same...and until then I am not going to clear them down as I am not sure whether they are duplicates or new...

Fiona
DatetheUK

Marc Gear · 24-06-04

Hi all,

We are looking at this right now and will fix the problem as soon as possible.

Please accept my apologies for this.

fifimac · 24-06-04

hope it all gets fixed in time for you to watch the footie

xx

1st Stop · 24-06-04

really peaved had nearly £4000 reversed oh dear!!!!

Not Happy as England are out as well

billaffiliate · 24-06-04

hope the AW backup system is in good order!!!

1st Stop · 25-06-04

How long is this likely to be down?

I get really upset when someone takes over £4000 out of my approved area!

Is this just to give certain merchants the chance to delete sales because they have over spent on their budget?

I was really happy with Awin up till this point but with no info to go on what do people expect!

Ballswinger · 25-06-04

Things still not working - but more importantly, has anyone seen any new pendings since the problem arose?

None here!

Andrew

1st Stop · 25-06-04

no none here i may consider mooving all my links to dgm!

Mogga · 25-06-04

i have seen new pendings