shop window down!!!!!!!!!!!!!!!

[gunneradt]

my usage needs re-setting and ive raised a tiocket and posted on the shop window forum. I thought we got 10,000 calls a day - does this exclude weekends? I need this resetting desperately, does support work at weekends??????????????????????????????????

regards and not happy

[gunneradt]

this is a ****ing shambles guys

no response from anyone whatsoever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[getvisible]

Calm down dude!

Always build into your business model / site strategy the probability that you're not always going to be able to get hold of a merchant or network on the weekends.

Some networks such as POR, Buy.at, AF, Webgains etc have members on the forum at weekends but you should never rely on them being contactable out of hours.

[KevinEdwards]

Hi,

I believe (having spoken to Amo) that he made contact with you today in direct response to your Shopwindow posting and he asked for details of your usage requirements so he could make the necessary adjustments. Unfortunately you didn't respond.

He waited as long as he good but please appreciate that he has other commitments on a weekend as well as work!

We pride ourselves on our service levels but you have to appreciate not everyone can be available all the time.

I've alerted Amo to your post and asked him to get back to you which he said he will very soon.

Do feel free to contact me if you're unsure of any resolution.

It would also be appreciated if you could document the timely service you recieved in the first instance so a wider audience can understand how your query was dealt with.

Thanks

[amarath]

Hi Gunner,

I have reset your quota so this should now be ok.

On completion of testing please ensure that you apply to have your quota increased to the live status.

This will ensure no disruption occurs to your users.

I will be checking back on both forums later on this evening.

As a network we appreciate that a level of support is required in the early stages of integrating ShopWindow, and therefore will try our utmost to provide you with this support.

As Kevin has highlighted, response times on weekends can be slightly delayed in cases, so please be patient as we work towards resolving your issues.

Regards

Amo

[3wdl]

Good stuff guys - always impressed with the hours put in by AW.

[gunneradt]

thanks guys

I had just put the thing live across 3 sites too!!

cheers

[gunneradt]

it was just a response to suddenly finding the whole thing down!! and thinking how do I get this back up.

Originally Posted by getvisible Calm down dude! Always build into your business model / site strategy the probability that you're not always going to be able to get hold of a merchant or network on the weekends. Some networks such as POR, Buy.at, AF, Webgains etc have members on the forum at weekends but you should never rely on them being contactable out of hours.

[getvisible]

My quota is spent too :-(

"glass houses, bricks".

[gunneradt]

email amarath - he should be able to fix if you're lucky

if you need this email address lety me know by pm and ill send you

i think someone at AW should have thought of this prior to the weekend!!!

[amarath]

Hi Lee,

I have reset your quota.

Your shope is now back online, any further problems please dont hesitate to contact me.

Regards

Amo
amarath@gmail.com