Travelcare Conversion

[Qui Gon Jinn]

6296 clicks targeted .. not a single sale.

Merchant cannot offer excuse on this one anymore.

Old Link

http://www.a4uforum.co.uk/showthread...ght=travelcare

[angelabx]

We dropped it way back after similar stats to yours.

Jan is peak booking season when conversions should be better than norm.

[Qui Gon Jinn]

I just don t think it was ever dealt with properly by network or merchant, we had discussions soon after program launched. It's just kind of slid by.

[Malcolm Cowley]

Hi

As you know guys this is a white label style solution and never really got off the ground. Travelcare remain interested in looking into a more mainstream program using normal tracking and such like and I think there is a meeting planned for a review and actions soon but for now your traffic would be better sent elsewhere as conversions are sporadic at best even with the best traffic out there.

Mal

[Qui Gon Jinn]

They should renumerate for traffic sent, as historically there is obviously a problem which was sorted & recommend taht perhaps program should be suspended until they do.

[Malcolm Cowley]

Hi Mate

I just went to check the program details and see that most of the traffic your talking about was sent this year in Jan. The program doesnt have real time reporting its batched so the picture although I doubt it on past experience may not be as bad as you think . Although no one out of the 8 affiliates on the program experienced a good conversion rate or epc at anytime the ones who sent really good traffic did see sales - just not as many as anyone would have thought they would have.

I have popped an email off to Travelcare to ascertain if any of your traffic has converted for you.

Thanks


Mal

[Qui Gon Jinn]

Any update? When are they going to do Jan's batches?

[Malcolm Cowley]

Hi Mate

No update as yet - ill try a different contact at TC and see where i get to . Worst case scenario we can look at renumerating the clicks but I am sure sales must have been recorded I just need a response from the client to confirm it. Ill chase on Monday for you

Mal

[Malcolm Cowley]

Hi Mate

Just to keep you in the loop I emailed off a different contact today and am waiting on a reply

Mal

[Qui Gon Jinn]

Any news please?

[Malcolm Cowley]

Hi Mate

None yet but don't worry I have not forgotten. Apparently there has been some contact with Travelcare within the company so am getting them to chase up so we can get this wrapped up for you

Thanks

Mal

[Malcolm Cowley]

Hi Mate

Just to update I have spoken with Travelcare and they are going to look into it for me today.

Really as you say it should have been suspended before Jan as everyone had given it up as a bad job - it just didnt work out the way it should have done and a re vamped online booking style program is on the cards now so it could turn out to be a great program in the future.

Apols for the wait but its moving now and shouldnt be too long before we can get you some renumration based on that Jan traffic.

Thanks

Mal

[Malcolm Cowley]

Hi

Just to further update I have had a chat with TC now and a spreadsheet of sales is being mailed over hopefully tomorrow - as soon as we hae it we will get it uploaded for you mate

Ta

Mal

[Malcolm Cowley]

Hi Mate

I have had the figures through but not an uploadable format so these should be sent on Monday. Its small numbers though so dont go buying any cars over the weekend in advance of it - if you want to know the total booking value before the weekends out then drop me a pm

Thanks

Mal

[Malcolm Cowley]

Hi Mate

Just to let you know I have the right format through now for uploading. Just need it checked off by some people tomorrow internally ( I am out of the office tomorrow ) and then it should go into the management area later in the day.

Thanks

Mal