The recently released Uswitch ENERGY CUSTOMER SATISFACTION REPORT has shown Powergen climb the satisfaction league table.
The Uswitch report states:
Powergen
· ‘Powergen Saw the biggest improvement in overall customer satisfaction across the industry, up by two positions since the last survey’
· ‘energywatch data which showed a 55% decrease in the number of complaints against Powergen over the past six months’
· ‘Powergen improved in all categories’
British Gas
· ‘recent energywatch figures showing a 93% increase in the number of complaints’
· ‘British Gas receives almost three times more complaints per million customer accounts than the other suppliers’
· British Gas is not only the worst overall performer, with 56% of customers not satisfied, but also remains the most expensive provider – on average 12% more expensive than any other ‘Big 6’ energy provider for gas and 13% for electricity’
Npower
· ‘npower’s customer satisfaction scores fell in all categories to make it the second least satisfactory provider in the UK, with only British Gas coming below them’
· ‘npower’s poor performance was compounded by the fact it has increased prices by the most in 2006-07, with average gas prices rising 56% and average electricity prices increasing by 43%.’
Despite this, 10 million customers have never switched, missing out on combined savings of £2.7 billion.
It is however fair to say that, customer satisfaction is at a general low and this can probably be in large, attributed to the unprecedented price rises the industry has suffered through 2006.
Powergen’s improvement in customer satisfaction is being noticed within its affiliate programme, with sales showing a steady rise. Couple this to the recent commission rise with bonus structure and the Powergen affiliate programme becomes a serious contender as the number one choice for affiliates.
If you are not already a member of the Powergen affiliate programme, then come and join us at
http://signup.powergenutilities.at/
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