Ebay US

We have just analysed our stats for the US Ebay, which may be worthwhile others checking if they participate in this program.

The performance incentive for leads generated in July, but only shows in the tranactions reports for September, then paid in the October cheque has a shortfall of about 35%

The performance incentive for leads generated in August, but only shows in the tranactions reports for October, but paid in the the November cheque has a shortfall of 100%. It had been totally reversed.

We are coming across quite a few mis-calculations.

In addition to this we are finding reversed leads outside the 30 day permitted extended threshold.

A real pain, when you rely on these being calculated correctly, but wastes a day of my time which should be spent on marketing and improving content.

The world's largest online auction site is targeted by fraudsters trying to steal credit card details from its 55 million customers.
news.bbc.co.uk/1/hi/business/2564725.stm

We have noticed a mass of reversals which are not 30 days old. Leads cannot be reversed until they are at least 30 days from lead registration (heence the extended period).

What with mis calculation of performance incentives, it is getting very frustrating

Zaq, trust me that article on the BBC site has nothing to do with this.

Same problem here with eBay US. Unusually high reversals

On the transaction report, the event date tells you when the lead was created, you acquire a lead commisssion of $5

But that person has to post an pro-active bid or participate within 30 days, otherwise the lead is non-qualified and reversed.

""A registration is active when the user places a bid on eBay within 30 days of their initial registration. Registrations that do not become active within 30 days will be reversed.""

Fair enough, but a for a vast majority of reversed transactions, this 30 day threshold has not yet been reached. When back tracking through stats throughout the year we are find quite few of these.

Unfortunately, we have found the US office very slow with previous problems, and however much we like the UK office, their hands seem tied somewhat as they only have a 2 hour window with which to deal with this. (Because of the time difference between GMT and PST). They must be more assertive with the US office. Upon speaking to CJ UK, we have expressed that we do not want this to drag on like it has been.

What with the aforementioned mis-calcalution of performance incentives, I am concerned this will drag on for some time. Previous communication from US via UK, seemed to indicate that they cannot see the problem when it is there in black and white from the transactions reports we downloaded. We have crossed referenced hundreds of transaction IDs with the corrected IDs and they are all over the place.

In addition to this the deadline is the 10th of the month for extended transactions to be reversed, there seems to be some being reversed beyond this when they should have been locked.

It may all seem very confusing, but it's not exactly rocket science analysing stats, it's just the sheer volume of them.

Getting really peeved now.

A large chunk of money has just disappeared from my payment status. Over $1400 !!!!

"Your payment has been approved, and the payout is being processed. Please check back tomorrow for an update."

Then why did this have $1400+ more yesterday

This is the second time this has happened and for almost the same amount.

CJ UK, PLEASE CALL ME tomorrow morning, first thing.

The Problems we discussed before with balances disappearing is happening again because it was not sorted before, and it all seems to relate to Ebay US

Here is the answer it seems ...


You have received this email because you are a publisher of the eBay program. Commission Junction recently reported some of your eBay transactions multiple times. These duplicate transactions mostly appear in reporting for the months of October and November and are a small portion of the total registrations referred.

Commission Junction has reversed the duplicate transactions, and both your reporting and your commission check issued in December reflect the correction. We apologize for any inconvenience this situation has caused and assure you that we are taking steps to prevent future reporting problems of this nature.

Together Commission Junction's network and eBay's program continue to enjoy strong growth and we look forward to sharing this continued success with you. If you have any questions or need assistance, please log into your Commission Junction account (www.cj.com) and use the "Support" drop-down menu at the top of the page.

Best regards,

R. Geoffrey Stevens
Director, Client Services
Commission Junction

A large number of ebay.com reversals again today, all "unqualified leads". Very annoying , thought they could have managed to sort out the problem by now!

The way eBay.com's program works you'll always get a lot of reversals because unlike the UK version, someone has to sign up AND make a bid, for you to earn your commission. I'm sure a lot of people will register, have a look around, but not bother to bid on anything.

eBay.com has a reversal rate of 33%, eBay.co.uk has a reversal rate of 0%.

Ebay aren't the only one that has been reversing commissions recently.

It appears that Cj has been reporting a lot of dupes.

I had about $1000 worth of reversals yesterday

It is not always straight forward interprting Ebay US concerning performance incentive calculations, reversed transactions, and the point of reference for the 30 day rule, when / why instances occur inside or outside this period, when they are extended and when they are locked.

But it is to early to comment until we have discussed the correct interpretation of the CJ reports.

Why don't they use a similar model to the UK? Is it due to fraudulent applications. Why not extend it to 60 days? or simply reduce to a flat rate commissions taking into consideration the reversal rates, rather than spending many tedious hours cross checking.

Apart from that Ebay US ticks over nicely and is one of the better programs.