Contacting CJ re. o2

Nearly a month ago, o2's sales broke (see the "oh o2" thread). We've been expecting a response from CJ following a meeting with o2 about 2 weeks ago. I've raised a support request, which hasn't been resolved, mail to o2 via CJ has gone unanswered, and there's no reply to recent mail to ukinfo@cj.com - CJ in the US say they've received several complaints about o2 being broken.

Is this ever going to get fixed, or even acknowledged?

DGM suspend schemes when there's technical problems, and TD email out updates... Am I being cynical, or is CJ's lack of announcement of a problem just a way of keeping affiliates in the dark, whilst driving traffic to what appears to be a dead (or ill) scheme?

Can anyone give me a valid email address for soneone at CJ's London office that might be able to give us a clue if the scheme is ever going to come back to life?

Sorry for the rant, but my best earner's been dead for nearly a month, and if I'd had notice, or a straight reply, I wouldn't have driven so much traffic to a black hole...

Pete

Theres a phone number for them on this page
www.cj.com/corporate/contact.asp

Pete,

Your not being over zealous at all.

Being kept in the dark is the worst approach a merchant can adopt when/if there is a tracking problem. As it only lends itself to distrust.

I have spoken to Nicky about O2.

She appeared to be in the dark as much as we are, but she realises there is a problem and was due to have a meeting with them.

She also said she would post when she had more news, so I can only assume that there is no new news to tell us.

One thing though, their commission level has increased (I think) not that this make up the difference.

If there's an acknowedged problem that's been known about for three weeks... why don't CJ either sort it out, or temporarily suspend the program... or at least warn their affiliates by email that they're losing sales.

CJ are being pretty out of order. Please can I have an email address of someone to hassle?

Pete

When I said there problem I meant that they know that sales are lower than they were.

There is no eveidence that we are "losing sales", unfortunately the fact that sales have dramatically dropped might be something as innocent as a change in prices or offers on the o2 website.

For instance the same thing happened last year when they dropped the free sim offer.

Just because sales have stopped does not necessarily mean that there is actually something wrong.

It may seem that way and it would be nice to know what is going on, but unless we know for certain that there is a problem, you cannot expect merchants to be deleted or suspended for no reason.

Maybe you should consider switching links to another mobile phone merchant. You are not obliged to promote any merchant.

You may expect fluctuations, but not to the extreme which is currently happening.

Shame CJ can't adopt the same approach as DGM - A response from them today in the DGM forum says that DGM suspend a merchant as soon as there's a whiff of a problem, as this affects their revenue, as well as the affiliate's. Seems pretty fair to me.

The reply still does not answer these questions:

1. What happened at the CJ / o2 meeting two weeks ago?

2. Why aren't o2 or CJ answering emails on this?

3. CJ US are 'pending' a response from London to several complaints about lost sales on o2

If CJ were to be open with us about what's going on, then we'd all be a little happier.

Yes - it's tempting to divert traffic to other schemes. o2 has been a very good performer for many of the people on CJ (me included), and I'd be loathe to change all of my links, only to find the problem fixes itself tomorrow. An answer from CJ would help us to judge that for ourselves.

I'm beginning to wonder if the only way to get an official comment on this, is to start emailing the large companies that push the o2 scheme, and advise them of the discussions here, to let them know that they could be losing lots of revenue. If some of the bigger players start pulling links and complaining to CJ, maybe someone would take note...