Kays/Abound problems

[billaffiliate]

I'm experiencing getting on for a 90% rejection rate with Kays and Abound, all my other merchants range between 0-10% rejection rate.

I've tried emailing them several times through the email address supplied on the CJ site but don't even get a response.

Is anyone else having the same trouble with these 2? Or is it just me?

[covron]

No, you're not the only one. We have a reversal rate of 80-90% for Abound and Kays.

I know reversal rates are often high with mail order merchants but other catalogue merchants such as Great Universal or Littlewoods are never this bad.

Time for me to remove links as they seem to be a waste of space.

[Mogga]

Do the stats on CJ include reversals?

[covron]

Didn't make myself to clear. My correction rate is 80-90%. In every case the reason given for the correction is "returned merchandise".

Blooming fussy these Abound/Kays shoppers.

[billaffiliate]

Yes, I mean corrections too, which really is the same ending as reversal, or rejection of the sale. Someone must be holding their finger down on the 'returned merchandise' button and not letting go.

[Qui Gon Jinn]

Do the stats on CJ include reversals?

CJ removed reversal trend graphs against better judgement & opinion, something which has been covered by a few threads on this forum before. Especially with regard to catalogue merchants.

If they knew what an approx overall reversal rate was, then this could be applied to the commission stucture, so that there would be no need for affiliates to experience reversals.

We now tend to seek merchants which sell the same products, without the inflated reversal rate and offer them as an alternative.