Anyone else get a huge number of Extrabet reversals today ?
Knew it was coming after getting an email this week (see below), but didn't expect it to be that many sign-ups reversed
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Quote:
Dear Publishers,
Since the launch of extrabet.com we have experienced problems with over-tracking. Unfortunately, a configuration error has led to commissions being paid not only for the first bet but also the second, third, fourth and so on.
This doesn’t correspond to the extrabet.com program term of £O commissions for a lead and £25 for a lead and first bet.
Moving forward, Commission Junction and extrabet.com are working hard to resolve this problem as soon as possible. Tonight we will be fixing the configuration error. Once this change is complete all the transactions since June 9 will be corrected so that only the first bet will have generated commissions.
We would like to reassure you that all the commissions from the first bet will remain in your account and to ensure this we will be working closely with extrabet.com over the coming days to validate all leads and bets.
Through working with you we hope to get this resolved as soon as possible. We will keep you posted all the way.
It would seem that some of my reversals have been re-reversed (if that's a word!)... might be worth checking your reports again on CJ because some of the sign-ups have accepted again. All a bit confusing....
I don't promote extrabet much across my sites, but I had 3 sign-ups and 5 reversals during the month I promoted them - I am minus £50. and one of the sales was mine!! I am still awaiting CJ's latest standard reply to explain what happened.
and one of the sales was mine!! I am still awaiting CJ's latest standard reply to explain what happened.
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