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Old 18-07-06
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  Threat of Marbles affiliation cancellation

From Andy Bowley at Marbles on how not to be a good affiliate manager.


"FINAL NOTICE OF YOUR MARBLES AFFILIATE STATUS

Further to my email on 16th June, I can confirm that you are still in danger of losing your affiliation to marbles if you fail to provide a sale by the end of July 2006.

If you still intend to promote the marbles card and think you can make a profit, I urge you to either promote the card more heavilly over the next 2 weeks, or contact me with any problems you are experiencing, so that I may be able to help."





Who cares?

There is no point threatening affiliates with cancellation of the affiliation with Marbles. If they haven't made any sales with Marbles they are probably promoting other credit card offers successfully or working on more lucrative programmes. You should be encouraging or trying to incentivise affiliates not making pointless threats that the affiliates in question probably couldn't give a damn about if they are only making a few or no sales.
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Old 18-07-06
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Could have been more constructive & encouraging the ending is inviting but no need for the rest.. possibly lost his marbles.
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Old 18-07-06
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Some Affiliate Mangers have no idea on how to be a good affilaite manager with customer focus. Think a few need to go on a course to learn a bit more tact!

I just drop the Merchant if I get any like that. If it aint gonna convert, then good riddance to a low performance program.

Luckily the majority of AM’s like to be on a level headed approach with their affiliates and its these that encourage the affilaites to perform..
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Old 18-07-06
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Hi,

Thank you for raising this issue on the forum. I'm always open to improving my affiliate communications, and I welcome the opportunity to share my professional work in an environment such as this. I'd also appreciate it if people posted the whole of my emails rather than just snippits - to make sure nobody is mislead.

This was the third email I sent, after being considerate and stating my reasons as follows:

This is in an effort to ensure that each marbles affiliate is benefiting from the program, and to make sure that the marbles card is being promoted in the most effective way. I also need to take steps to reduce the size of the program to a more manageable level.

Naturally I want you to benefit from the program, so if you are having difficulties in promoting marbles or you wish to discuss any of the above then please don’t hesitate to get in touch, and I’ll try and help as much as I can.

Thanks, and good luck,


I've given people plenty of time to contact me and explain their problems in promoting the card successfully. If they find themselves removed from the program, then I'm afraid they only have themselves to blame.
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Old 18-07-06
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Quote:
Originally Posted by Marbles_Andy
... I've given people plenty of time to contact me and explain their problems in promoting the card successfully.
... or else ...

Wake up and smell the coffee Andy.
Nobody here works for you, and neither do any of your affiliates.
Even if I did work for you, I'd probably walk if you "communicated" like that.

I'm guessing you've recently got the AM job and haven't been trained.
Friendly advice: Read some threads here and learn before your next "communication".
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Old 18-07-06
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Andy

There is no good reason to reduce the number of affiliates on your programme - concentrating your time on those that need help is not difficult, but you really do not need to cull the others to do it.

Any affiliate manager considering culling affiliates really should consider a career change themselves - you could easily be culling a minnow who tomorrow could be your blue whale.

If the changes to Google's SEO algorithms and the recent changes to Google PPC have taught us all anything it should be that the only thing certain is change.
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Old 18-07-06
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1000 affiliates means 1000 possible working affiliates ... sure only 100 may be doing any volume but just 100 working affiliates means 100 possible workign affiliates maximum... sure they may be doing all the volume but is it ever wise to throw away opptuinities ?

whilst I can understand the desire to clean a non responsive email list that's taking up huge resources each week or month, I can't see where culling affiliates is a wise move ever.. why not simple classify them as dormant ?

example in point.. I've been busy creating a brand new site and I was dropped last week by the one of the merchants (1 of around 10) that I was going to put on it, I used to do a few grand commision a month for them and then their offering became poorer so I scaled them back .. now I wanted to put them on because of the niche aspect of their product and they bin me due to no sales.. black and white.. no grey area.. well it works both ways I guess.

now all being dropped says to me is regardless of potential .. 0 sale in x timeframe = deleted affiliate.. ie we'll help the whales but the minnows can annoy someone else as they've not generated any sale by now this must mean they are pretty small fish who can't be bothered to get in touch.

from acorns grow big things.. door closed = zero chance.

Quoting Andy ... "If they find themselves removed from the program, then I'm afraid they only have themselves to blame."

Just to put emails in context .. we are BOMBARDED each day with merchants saying "push us.. do this please.. do that .. hey checkout this creatives.. we've a competitions.. help us do this.. win this for x sales.. " ... we don't sit around waiting for outlook to ping ..everytime it goes we usually go .. oh crap what now.. as we wish we had another couple of arms and keyboards

then there are some people with more than one company, many many sites in many sectors... so time is a VERY scarce commodity.. .. most affiliate managers have one site to manage.. some just ONE PRODUCT.. contact with affiliates can be generic. ONE EMAIL goes to everyone.. rather than just say "what's up.. why haven't you done any sales.. get in touch with us" we have to email everyone back individiually and sort everything individually and yet we are the ones that get dropped when dormant outside a specific timescale..

why not actively market your product .. proactively market it.. instead of saying tell us what you want.. show us what works.. why it works.. most effective ways to market etc.... .. take a look at www.moreniche.com blog, comps.. aticles.. forum.. etc for a look at a merchant that wants to get affiliates going .. I'm not say do this or that.. just that in order to get the best from affilaites you have to give the best too !..

why nail a door shut just because no one has opened it yet ?
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Last edited by Shane; 18-07-06 at 11:27 PM.
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Old 19-07-06
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I also got the email and found it mildly irritating, you got it wrong Andy.

I've made sales in the past and if the links are left live and in place they'll make sales in the future.

I'm always pleased to work with any affiliate manager who takes a look at my links and proposes anything I can do to improve conversion but removing affiliates (apart from fraudsters) from any program seems a nonsense to me and I agree with Shane and Keith.
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Old 19-07-06
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In short, he's lost his marbles.
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Old 19-07-06
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Quote:
Just to put emails in context .. we are BOMBARDED each day with merchants saying "push us.. do this please.. do that .. hey checkout this creatives.. we've a competitions.. help us do this.. win this for x sales.. " ... we don't sit around waiting for outlook to ping ..everytime it goes we usually go .. oh crap what now.. as we wish we had another couple of arms and keyboards
That is so true Shane. We get so many emails a day anything that is looking for me to explain why I haven't made sales yet is never going to get my attention. I join up to pretty much everything so it's ready to promote if the occassion comes along but once I have been kicked off for doing nothing it means that potential is definitely gone for good.

This has happened quite a few times with different programs and I know the network and affiliate manager will always argue their case but I wonder if they realise how it seems from the point of view of the affiliate without enough hours in the day.
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Old 19-07-06
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Quote:
Originally Posted by Shane
why nail a door shut just because no one has opened it yet ?
Words of wisdom there from Shane!

The only argument I have ever heard about "culling" affiliates who haven't performed is that by having a lot of affiliates who don't convert can have an impact on the programs overall EPC.

However I still don't believe that, that is any reason to drop affiliates whatsoever. Like Shane and others have said I too have loads of sites and am buiding new ones all the time. So maybe I haven't created any sales for a particular merchant but then again I could just be about to launch a new site and throw some ppc budget at it. If merchants choose to drop me based on historical sales then they will lose out when I turn to concentrate on that sector.
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