One Big Irritation On CJ

[pandadragon]

I have one major gripe with CJ which i flagged up with them.

The fact that publishers dont recieve emails in their email inbox of important news eg closures, i dont always have the time to check my cj inbox. and therefore have dead links.

If i get it emailed to me in my main email i see it and it gets dealt with swiftly.

Another example is, until i complained i never knew cj didnt email you about closures so therefore i was deleting my cj inbox assuming id read them in my main emails, so missed some closure emails now im still getting dead links.

To me its standard practice to email affiliates of closures cj is the only network i think that doesnt.

Sorry just needed to air my opinion !!

Thanks

Phil

[Daniel Powel]

Hi Phil,

I understand that a merchant closing a program is difficult for everyone involved. Program closures are infrequent and I do apologise if you were not notified in good time of a closure.

Currently, our policy is to prevail upon our merchants to ensure that multiple emails are sent. In some cases the merchant has not done so. Going forward, in addition to the communication from the merchant, we are working on an automated email which will be sent in the event of a closure.

If you would like to talk further, please see my contact details below.

Thank you,

Daniel Powel
Head of Account Management, UK and Ireland

Commission Junction, a ValueClick Company
Oxford House
182 Upper Richmond Road
London SW15 2SH
P: +44 (0)20 8785 5825
F: +44 (0)20 8785 5444

[Qui Gon Jinn]

It's one, others and I have requested a few times over the years & myself only recent'ish in telephone conversations. If CJ UK are going to embark on a new era independent of the USA, then its these minor things which will assist.

Daniel, I appreciate the communication on the forum, but lets keep discussions like these on the forum rather than veiled behind phone calls, that way we can all move forward to a brighter future.

[Lawcom]

I would have thought as administrators CJ has to take some responsibilty for contacting it's affiliate partners, it may be fine to pass the buck but it would seem to me that letting us know would at the very least good CRM ..

[Daniel Powel]

Hi all,

Thanks for your feedback. It was certainly not my intention to pass the buck. We are working on an solution to ensure that in addition to communciations sent via the merchants program, affiliates are notified of any closure.

In the meanwhile, we will work with our merchants to ensure that in the event of a closure, the appropriate communications are sent out to the publishers in a timely manner.

Thanks,
Dan

[pandadragon]

That would be good.

I would have thought it would be standard practice to email everyone, i hate the cj mail as thats what my inbox is for !!

In the long term this will benefit every publisher, so the sooner this is sorted the better it will be for everyone.

Cheers

Phil