Self-billed invoices from CJ - a joke

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I've been trying to get some invoices for weeks now. I have to complete a VAT return imminently, and cannot do so as I do not know how much VAT they have actually paid.

I tried emailing Mr Powel directly, but got no response. I logged a support question, the next day they sent me an email saying they would close it unless I told them it was not resolved (they hadn't done anything with the question at all!). I could not reply to the email, so I updated the question on line, and have since heard nothing.

If anyone can give me a different contact who might actually do something, I'm desperate.

This may help Commission Junction VAT

[bapages]

Also another issue I have is they seem tobe sent a month after payment and when you do your last vat month for the period is impossible as you don't know which transactions currently are VAT or not!!!

[Travel Pixel]

Its very annoying, we are due to do a VAT return before the end of the month and we are just waiting on CJ to send out their invoice.

We are hoping they come up with a better solution before the end of the next VAT quarter!

Dave

[Hannah Luckie CJ]

Hi all,

Daniel is not in the office until later today so I will help out as much as I can.

First of all I would like to apologise for this inconvenience - we recognise that this is a significant issue for you all and whilst we are working to provide a fix on our system for the future we are trying to offer as many ways as possible to provide you with the information that you need.

Ogopogo - I am looking into your specific query. I am not sure when you emailed Daniel but he is usually extremely responsive. He has been out of the office for a few days on business which may be why he has not got back to you. It would be really helpful if you could PM me with your PID and I will do everything I can to get you what you need.

Travel Pixel - I am looking into this for you.

There is a sticky post on the top of CJ's section of the forum which has our contact details. My personal details are at the bottom of this post and I am more than happy to deal with any queries - just phone or email me.

Regards

Hannah Luckie
hluckie@cj.com
020 8785 5802

[ogopogo]

Thanks for the response. PMed you as requested. I've now had an answer to my support query, and have had the May and June invoices sent to me. But I need the July one too!

I emailed Daniel on July 25th.

[Daniel Powel]

Hi Ogopogo,

I just had a look through my emails and I cannot find one from you, so I'm not sure what happened.

Hannah has your account information and I've forwarded your query over to our finance department for immediate resolution. Its a bit hectic on Monday mornings, so I will get back to you with a firmer timeline in a bit.

Do not hesitate to contact me with any questions.

Thank you,

Dan
dpowel@cj.com