None of my commission junction links are working

[alphawave]

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I've tried clicking links on many of my sites and none of them are working.

When I ring the 5870 number someone hangs up every time before I can speak. It then asks me to leave a message

I do this full time and need this sorted.

Is this system wide?

[Azam.net]

Sorry to hear your links are not working. I checked a few of our CJ links and they're all working fine.

You may wish to call CJ in California if it's a severe issue, or call CJ in the UK tomorrow morning.

[alphawave]

Sorry to hear your links are not working. I checked a few of our CJ links and they're all working fine.

You may wish to call CJ in California if it's a severe issue, or call CJ in the UK tomorrow morning.

Thanks Azam, I will try California if it ever happens again, most of my sites target the US.

It started working for me shortly after so it was a very brief outage possibly for very few affiliates, who knows

I do think they should have answered their phones though it was only 20:30, they must have someone working lates. Perhaps they can respond to that here?

In any case I can go to sleep soundly tonight

[CommissionJunction]

Hi there,

Sorry to hear you had link problems. As far as I'm aware there has been no outage in the last few days so if you provide me with the date and time when you experienced the problem we can look into this for you.

Should you have future issues you can contact us in the UK on +44 208 785 5870 during business working hours, Monday-Friday 9am-5.30pm.

As Azam Marketing also mentioned (thank you! ), you can also contact our Californian office on +1 800-761-1072 for Client Support. Lines are open Monday-Friday 6AM – 5PM Pacific Time (2PM-1AM GMT).

In addition, if you require assistance you also have the ability to log into your account 24 hours, then use the Contact Us link in the upper right side of the CJ Account Manager™ to search the help contents, or ask client services a question. We endeavor to reply to any questions within 24 hours.

Hopefully the above will give you enough options to reach us should you require assistance in the future.

Thanks

Linda O'Connell
Business Development Director, Commission Junction
Email: loconnell@cj.com

[john1444]

Oh, that was nice to see CJ's presence on this forum and that was pretty fast in response.

[alphawave]

Thanks Linda, I'll make a note of that California number.