When do we get paid at commission junction?

[mallyord]

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Is it a set date? my last payments were all about the 16th to 18th of the month, yet I'm still waiting for this month.

I've raised a ticket asking this yet had no answer, ticket submitted on the 20th Jan 2012.

16-Dec-2011
16-Nov-2011
18-Oct-2011
16-Sep-2011
16-Aug-2011
18-Jul-2011
16-Jun-2011
17-May-2011

[Emmanuel Ogidan]

Hi Mallyord,

Our publishers generally get paid their commissions around the 20th of each month as you have experienced. As I would like to see what has occurred with your publisher account/outstanding payments can you contact me on my details below please?

Kind Regards,


Emmanuel Ogidan
Publisher Account Director, UK and Ireland
Commission Junction, a ValueClick company
P: +44 20 8785 5428 | F: +44 20 8090 3684

[mallyord]

I've finally had a reply from my support ticket (5 days later)

It turns out 2 of the merchants I was encouraged to push in the build up for Christmas have not paid their invoice.

This means that I don't get paid.

I find this whole situation ridiculous, hence why I've removed one merchant 100% and the other merchant 95%

Where is the protection for the affiliate in these cases?

[Emmanuel Ogidan]

Hi Mallyord,

Firstly, apologies for our delayed response to your ticket. We do usually respond to all of our publishers within a day, however due to receiving a high amount of tickets there was a delay.

Can you email your CID to me so I can look into this situation and resolve it for you please?

Kind Regards,

Emmanuel Ogidan
Publisher Account Director, UK and Ireland
Commission Junction, a ValueClick company
P: +44 20 8785 5428 | E: eogidan@cj.com